Technical Writer/Editor Iii

Ares is seeking a Technical Writer/Editor III to manage and deliver strategic communications for the Service Management area of the Information, Data, and Analytics (IDAS) Service Line in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. eMITS is an enterprise-level contract providing IT management, multimedia, and communication services for NASA’s Office of the Chief Information Officer (OCIO) and Office of Communications (OCOMM). From photographing rocket launches and recoveries, to producing NASA TV segments, to information technology management, eMITS is the primary integrator of services for NASA IT and provides NASA’s communication to the outside world. Come join us in support of NASA’s mission to investigate the unknown in air and space and inspires the world through discovery.

Job Description:

• In support of IDAS Service Management, the candidate will maintain, triage, and respond to inquiries submitted via any approved OCIO or IDAS service request intake workflow processes and systems to facilitate the fulfillment of communications service requests and delivery across IDAS.
• Additional responsibilities will include the maintenance of an IDAS service line resource site that contains policy and guidance, coordination and preparation of a comprehensive IDAS communications plan, and the preparation of materials such as briefing presentations, data calls, services issues/outages, Community of Practices, knowledge articles and fact sheets to support report outs to other organizations, such as OCIO Agency Level Offices, other NASA offices, and other federal agencies.
• The candidate will serve as the subject matter expert (SME) to assess the effectiveness of available communications tools and processes and will provide recommendations for continual improvement to standardize communications across the IDAS service line.

Minimum Requirements:

8 years of relevant experience

Excellent written and verbal communication skills in asynchronous and hybrid environments.

Excellent editing skills to articulate messaging for content created by peers and customers.

Detail-oriented, strategic, and critical thinker with the ability to prioritize and manage customer expectations across multiple, competing tasks/projects with aggressive due dates.

Knowledge of Microsoft SharePoint, Microsoft Teams.

Preferred Qualifications:

Familiarity with agile project management methodologies and ITIL 4 (Information Technology Infrastructure Library) practices.

EDUCATION

Bachelor’s degree required

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• 401(k) Plan
• Paid Time Off & Holidays

ARES is an EEO/AA/Disability/Vets Employer and complies with E-Verify.

ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.