Technical Writer Ii

at UKG (Ultimate Kronos Group) in Boise, Idaho, United States

Technical Writer II

General Information

Ref #:

20240037997

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

USA - USA - Remote

Company Overview

Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers \#WeAreUKG

Description & Qualifications

Description

Learning Experience Designers (LXDs) are responsible for producing thorough, high-quality documentation that supports UKG product lines. They create concepts, tasks, and reference topics to compose concise, audience-targeted, learner-centric documentation. LXDs will:

-Write multi-purpose, technical content for a variety of end-deliverables, including release notes, online help, PowerPoint slides, job aids, user guides, and additional deliverables as appropriate.

-Learn complex business software or possess a detailed knowledge of UKG products and their concepts.

-Support deadline-driven software release cycles and create documentation from technical specifications or knowledge-transfer sessions with Product Managers or Business Analysts.

-Maintain their documentation as new enhancements are released to improve existing functionality.

-Work with developers and product managers to understand the functionality of the product.

-Work with stakeholders and editors to draft and revise content.

-Collect feedback and metrics from end-users, when possible, to maintain and direct the creation of new materials.

-Provide feedback on user interface text and error messages in the product, as requested.

-Analyze user consumption metrics to improve content findability and maintenance strategies.

Qualifications

-BA/BS degree or higher in area related, but not limited, to: technical communications/writing, instructional systems development (ISD), content management, computer science, or demonstrated equivalent industry experience in any/all these areas.

-Experience in technical writing, preferably in Pay/Tax areas.

-Understand the hierarchy and structure required of content and how publishing templates affect final outputs.

-Experience with content management systems, including an understanding of single-sourcing, and metadata.

-Experience using HTML, DITA, and XML. Has a background in content -development, training, and/or education with knowledge of adult learning theory.

-Synthesize information from multiple sources and produce content that can be delivered in multiple formats.

-Display an increased ability to reuse content across deliverables.

-Possess a deeper understanding of the functionality of the content management system (CMS) and uses it more effectively.

Pay Transparency for Colorado, New York, Washington and California

The pay range for this position in Colorado, New York, Washington and California is $60,500 to $86,950, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

San Francisco Bay Area Pay Law

There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $69,575 to $99,993 per year.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\_reader\10\20.pdf) and its supplement .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\%20English\formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.