AddressOpportunity Details
Full Time Technical Trainer
Remote
Outcomes. Delivered.
Serving government agencies and higher education institutions, GCOM develops technologies that help our customers create healthier, safer, and more prosperous communities.
For example, our technology:
Ensures that mothers can buy healthy food for their children through the WIC program
Helps first responders decrease opioid overdoses in their neighborhoods
Enables colleges and universities to detect and prevent financial aid fraud
Gives teachers the insights they need to spot students who need extra support
Helps state tax agencies process returns 99% faster so taxpayers get their refunds right away
In summer of 2023, GCOM merged with OnCore Consulting, a preeminent provider of technology modernization and digital transformation services for the public sector. Combined, GCOM and OnCore form a large-scale digital software and solutions company focused on providing outcome-driven, repeatable software and services.
We're more than a technology company -- we're an outcomes company.
We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.
We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.
GCOM and OnCore are looking for candidates to fill the role of Technical Trainer to join our team. The position is remote.
Key Responsibilities:
• Create and conduct technical training programs.
• Write training programs, including outline, text, handouts, and tests, and designs laboratory exercises.
• Provide instructions on the installation, programming, maintenance, and repair of software.
• Administer written and practical exams and writes performance reports to evaluate trainees' performance.
• Produce web-based training courses, LMS curriculum setup, videos, photos, and technically written documents.
• Coordinate and review all training material and logistics for training sessions.
• Deliver periodic reporting to strategic leadership and serve as organizational QA subject matter expert (SME).
• Develop evaluation procedures to continually iterate material for audience.
• Conduct or arrange for ongoing technical training and personal development classes for staff members.
• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
• Develop and organize training manuals, multimedia visual aids, and other educational materials.
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Analyze training needs to develop new training programs or modify and improve existing programs.
• Train instructors and supervisors in techniques and skills for training and dealing with employees.
• Utilizes the Train-the-Trainer methodology to conduct software training for client training.
• Flexible to constantly changing information and prioritizes workload consistently.
• Performs other projects and duties as assigned.
Qualifications:
• Bachelor's degree in computer technology, information systems or relevant field of study
• Demonstrated knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Extensive knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Ability to write and communicate effectively in writing as appropriate for the needs of the audience.
• Strong ability to communicate and convey information effectively.
• Experience with Microsoft Word, Excel, PowerPoint, Visio, SharePoint, Google Suite
The wage range for this role considers the wide range of factors that are considered in making compensation decisions. This includes, but is not limited to, skill sets, experience and training, licensure and certifications, and geographic location. At GCOM, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $80,800 to $125,000.
If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!
GCOM provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.
Minimum Salary: 80800.00Maximum Salary: 125000.00Salary Unit: Yearly
