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Form of workCompri Consulting's client is hiring a Intermediate Technical Support Technician for a 3-month contract located in Dallas, TX.
Pay Rate: $21.58-32.37 W2
Benefits: Medical, optional dental, vision, disability, life, short-term life, and 401K
Duties:
Compri values diversity and provides equal employment opportunities to all employees and applicants for employment. Compri prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay Rate: $21.58-32.37 W2
Benefits: Medical, optional dental, vision, disability, life, short-term life, and 401K
Duties:
- As the Service Delivery Technician, you'll join our collaborative and engaging IT team, working with business users to provide critical support to keep our teams up and running.
- Your team provides desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging and PC deployment.
- Manage a Windows Environment, (AD account maintenance, security groups and permissions. Microsoft Exchange 2007/10, printer queues) check data back-ups and restore and report any issues with any overnight back-up failures.
- Using our ServiceNow ticketing management system, you'll resolve ServiceDesk requests and incidents by diagnosing hardware and software problems and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed.
- Support moves, changes, and account creations of Cisco IP desktop telephones, and other mobile computing devices such as tablets and smart phones.
- Engage with cross-functional IT teams and assist in the provision of hands-on support within server, security, network services and messaging teams.
- In this critical role, your team may need to report for emergency duties, which may occur outside of normal office hours, and also to undertake business trips to support other offices where necessary.
- You'll also have an opportunity to undertake individual 'project' work - innovation and development initiatives are always encouraged.
- Proven experience in an IT support role, involving extensive customer support, both remote and in-person
- Full understanding of Windows Environment and extensive experience with MS Office Suite
- A+ Certification
- Ability to travel, and ability to pass a Jacobs' driving record review Ideally, you'll also have: Bachelor's degree in Information Technology
- ServiceNow or related ticketing management system
Compri values diversity and provides equal employment opportunities to all employees and applicants for employment. Compri prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
