Technical Support Technician Human Services Executive Branch It

Position Information:
Kansas Job Classification Title: Technology Support Consultant Number of Temps needed: _1_____
Projected Start Date: _ 03/08/21 ___________ Estimated End Date: _09/30/21________________
Job Location: __ Topeka KS ______________________________________________________________
Brief Description of Job Duties:
This position provides technical assistance for the user's computer equipment for the DCF enterprise. This is considered Tier 2 support. Duties include, but aren't limited to, resolving incident's (IR's) within ServiceNow incident tracking system, provide onsite and remote troubleshooting, and fixes to resolve computer issues, and work with vendors to get replacement parts for the equipment.
Provide hardware peripheral installations and demonstrating hardware and software to computer users. Completes new machine deployments, install and upgrade software as needed, and help establish formal standards and procedures to be used within desktop support division. General Duties :

• Troubleshoot incident tickets and provide Tier 1 and 2 support.
• Provide documentation on each incident resolution and help establish formal standards and procedures to be used in supporting computer users.
• This position provides advanced technical work advising and assisting computer users in solving problems in distributed computing environment. Serves as subject matter expert providing consultation to users and staff for the most complex problems.
• Work includes installation of hardware and software, troubleshooting, configuring client server-based application software for LAN, server hardware, operating systems and application systems in a WAN environment; provides technical consultation and training to users and information technology staff. Provides Troubleshooting, diagnosing, and resolving LAN and client server data and communications problems involving complex configuration and maintenance of network equipment that requires varied network operating systems and communication protocols.
• Work is of a diversified nature that usually involves multiple unrelated steps. Analytical thought is necessary for dealing with complex data and situations and requires planning or carrying out a sequence of actions.

Specific Duties :
This position provides technical assistance for the user's computer equipment for the DCF/KDADS enterprise. This is considered Tier 2/3 support. Duties include, but aren't limited to, resolving incident's (IR's) within the ServiceNow ticketing system, provide onsite and remote troubleshooting, and fixes to resolve computer issues, and work with vendors to get replacement parts for the equipment
Provide hardware peripheral installations and demonstrating hardware and software to computer users. Completes new machine deployments, install and upgrade software as needed, and help establish formal standards and procedures to be used within desktop support division.
Skills required:

• Moderate levels of experience in supporting Microsoft Windows Server Operating Systems, Microsoft Windows 7 and Windows 10 Enterprise and applications are highly desired.
• Basic understanding of LAN and WAN networks, DNS, DHCP, AD, Firewalls, and NTFS permissions.
• Help Desk and Customer Support Experience, Ability to Multi-Task and Manage Multiple Systems, Work well independently and with team members

Knowledge and ability to utilize the current version of the following products :

• Microsoft Windows

Experience required:
5 years of related technical experience
Education required:
B.S. degree or equivalent experience in applicable field
Physical requirements (lifting, repetitive motion, etc):
Normal office work environment when working at desk. This position is mobile as well and does require moving up to 35 lbs for computer related equipment. May require getting on the floor, under or behind desks
Attire for position:
Business casual