Technical Support Technician

POSITION PURPOSE: Provide the placing of service orders, provisioning, and customer support to DFN’s customers.

ESSENTIAL FUNCTIONS:

• Provide resolution of entry level support issues spanning all of DFN’s products and services.
• Monitor customer tickets and respond in a timely manner.
• Documenting and escalating tickets per DFN support procedures.
• Assist in day-to-day order entry and processing.
• Manage multiple tasks/priorities simultaneously.
• Assist Field Service Technicians in turn-up and troubleshooting.
• Other duties and tasks as assigned.

QUALIFICATIONS:

• High school diploma and two years of Technical Support work experience or equivalent experience.
• Ability to initiate and complete projects with minimal direction and guidance.
• Excellent attendance and punctuality are required.
• Must be able to effectively communicate with a variety of customers verbally as well as written forms.
• Have strong problem solving, diagnostic and technical troubleshooting skills.
• Must be able to thrive in a busy, multifaceted office environment.
• Must maintain a high level of professionalism when dealing with all customers, internal departments, and vendors.