Technical Support Representative I

Your next career opportunity

At Sonepar, the global leader in electrical and industrial distribution, successful Associates drive and promote our mindset of Adapt, Dare and Learn. You will be developed and empowered to create best-in-class business strategies and contribute to a customer-centric environment that delivers outstanding results.

About Sonepar USA

Sonepar is an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions and related services. Sonepar entered the US in 1998 and continues to grow due to strategic acquisitions and organic growth. Today, Sonepar serves the market through a network of companies with over 400 locations nationwide.

We are currently recruiting for a Technical Support Analyst based out of our Auburn, WA location who will be responsible for delivering on-site and virtual support to users within the North Coast geographic areas.  The Technical Support Associate must be available to troubleshoot issues Monday-Friday from 8am – 5pm Pacific.

Primary Job Functions

• Monitor and respond quickly and effectively to requests received via the internal ticketing system, or phone calls.
• Analyze, record, and track software and hardware matters of significance pertaining to networking connectivity issues, printers, servers, and applications.
• Follow up with outstanding tickets to ensure clear communication and timely resolution are achieved.
• Resolve incidents in compliance with established standard operating procedures.
• Determine and document root causes of problems.
• Ensure timely escalation of issues by documenting the impact and urgency.
• Responsible for maintaining a positive work environment by interacting with all employees in a respectful, professional manner.
• Document ALL requests through the ServiceNow ticketing system to ensure proper information from end user is obtained.
• Provide ticket status and escalation path for high priority issues.
• Prioritize inbound issues according to urgency and impact guidelines.
• Remote hands and IT deployment vendor coordination.
• Desktop hardware and software procurement.
• Manage all technology across the North Coast footprint. 
• Coordinate tech hardware shipping, receiving, and recycling.
• Partner with the Sonepar Systems and Network teams to manage critical situations and incidents proactively.

Qualifications

• Excellent organizational skills, as well as the ability to effectively communicate and interact professionally with both technical and non-technical staff at all levels of the organization.  
• 3+ years of experience in the Information Technology field. 
• Bachelor’s degree in a business-related field, technical certification, or an equivalent combination of education and experience is required. 

Join our team!  Sonepar offers a competitive salary, an outstanding benefits package, and the professional advantages of an environment that supports your development and recognizes your achievements.

Compensation:  $22.93 - $26.79 per hour.

Why work for Sonepar?

At Sonepar USA, we are Powered by Difference. As a company with local roots and global reach, we thrive on the diversity of our associates and the different ways each of us contributes to our success.  What keeps us at the forefront of progress?Our people. No matter where you work or who you are, you’ll get all the freedom you need to push boundaries, learn from your mistakes and help take our business to another level. You’ll also get opportunities to expand your industry experience every single day.

Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, Life Insurance and a Definitive Career Path.

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Equal Employment Opportunity Statement 
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. 
 
EEO is the Law 
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 
 
Pay Transparency Non-Discrimination Provision 
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. 

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