Technical Support For Pool Equipment Manufacturing Company

FibroPool is currently seeking a friendly, technical, and customer-focused individual to join our team as a remote Technical Support Representative. As a Technical Support Representative, you will be the face of FibroPool, providing exceptional support to our valued customers and ensuring their satisfaction with our Pool Equipment products. This role is a great opportunity for someone who enjoys helping others and is passionate about the pool industry.

Responsibilities:

- Interact with customers via phone, email, and live chat to assist with inquiries, product-related questions, and Technical Support

- Provide accurate information about our Pool Equipment products, including pumps, filters, and other accessories, to help customers make informed purchase decisions

- Handle and resolve customer complaints and issues in a professional and timely manner, ensuring a positive resolution for the customer

- Process customer orders and returns efficiently, while maintaining accurate records in our database

- Collaborate with the manufacturing and shipping departments to ensure customers' orders are processed and delivered promptly

- Stay up-to-date with product knowledge and industry trends to assist customers with their needs better

- Maintain a friendly and empathetic attitude towards customers, creating a positive experience for every interaction

Qualifications:

- 2+ years in a technically-focused customer service/Technical Support role

- Experience in one of the following or a similar hands-on, technical field: HVAC maintenance, electrical, plumbing, or swimming Pool Equipment service

- Exceptional communication skills, both verbal and written, with the ability to convey information clearly and effectively

- Strong problem-solving skills, able to address customer concerns with empathy and efficiency

- Excellent organizational skills and the ability to multitask in a fast-paced environment

- Proficiency in using computer systems and customer service software (Zoho experience is a plus)

- A positive and proactive attitude, with a commitment to providing top-notch customer experiences

- Ability to assist in the development of Technical Support content, including documentation, step-by-step tutorials, and internal technical documents

- Availability from 8AM to 5PM Central Time, Monday-Friday

If you are passionate about assisting customers and enjoy being part of a thriving pool industry, we invite you to apply for the role of Technical Support Representative at FibroPool.

Please submit your resume and a brief cover letter highlighting your relevant skills and why you believe you'd be a great fit for this position. While we appreciate all applications, only selected candidates will be contacted for further evaluation.

Job Types: Full-time, Part-time

Pay: $15.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Work from home

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Office
• Remote

Experience:

• Technical support: 2 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Remote: Relocate before starting work (Required)

Work Location: Remote