Technical Support Engineer (Dublin, Ca)

Technical Support Engineer(Dublin, CA)

About SavvyMoney:

SavvyMoney is a leading San Francisco East Bay fintech company.  We provide integrated credit score and personal finance solutions to over 1,100+ bank and credit union partners nationally.  The SavvyMoney solutions integrate with more than 40 digital banking platforms and loan origination systems. 

SavvyMoney was recently recognized by the San Francisco Business Times and the Silicon Valley Journal as a "Top 25 Places to Work in the San Francisco Bay Area" for 2023.

SavvyMoney is looking for a Technical Support Engineer to help with partner onboarding, troubleshooting and resolving issues post implementation.

Responsibilities:

• Provide end-to-end onboarding to new partners including training and troubleshooting issues
• Serve as a primary technical contact during and post integration
• Support and monitor existing integrations and triage issues
• Work with cross-functional teams to ensure partners are supported through the implementation process and beyond
• Handle partner communications, provide status on support issues and reporting
• Provide timely post-production support 

Qualifications:

• Bachelor's degree in Computer Science or related technical discipline (or equivalent experience)
• Highly proficient in SQL. Must be able to create and run complex queries

• Knowledge of Java, web services, REST APIs and certificates
• Experience developing/testing UI and mobile applications
• Experience in AWS or other cloud platform a plus
• Works well with a fast pace, switching priorities, and multitasking
• Expert analysis, troubleshooting, technical and non-technical communication skills
• Permanent Authorization to work in the U.S. 

Bonus Points:

• Experience in fintech industry
• Familiarity with Big Data analytics platforms
  

Base Salary

The annual base salary for this position is between $100,000.00 and $110,000.00 depending upon experience. 

We offer:

Competitive salary and equity compensation package
Vacation/ Paid time off
Medical, Dental, Vision – 100% premium paid for employee
Opportunity for fast career growth and challenge
Beautiful California East Bay offices in Dublin, CA

SavvyMoney’s EEO Statement

SavvyMoney relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities. We continuously seek talented, qualified employees in our operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. SavvyMoney is proud to be an Equal Employment Opportunity/ Affirmative Action Employer.

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