Technical Support Engineer

Technical Support Engineer

Do you like solving technical problems? Do you love helping customers achieve the most with Fluke products? Do you have the ability to see the big picture while still completing daily tasks? Keep reading, as we are looking for a Technical Support Engineer to join our team in Everett, WA.

Description:

As a Technical Support Engineer, you will be responsible for providing post-sales product support by phone and email to end-customers with Fluke hardware and software products. You will provide support for a wide range of products, associated software, and technologies, with a focus on Fluke solar tools that are widely used in testing, commissioning, and maintenance of residential, commercial, and utility-scale solar systems.

Responsibilities:

·       Work on a new solar product’s launch team with engineering, product management and service groups. Ensure Technical Support knowledge and content is ready at launch to support customers.

·       Provide product Technical Support for end-customers using Fluke test and measurement tools and software.

·       Provide high-quality, timely responses to customer inquiries by email, phone, and other channels.

·       Assist customers over the phone and in a case ticketing system

·       Advocate for customers by collaborating with several teams including Engineering, Sales, Marketing, Service Center, and Operations.

·       Build and edit Knowledge Base content for enabling customer self-help.

·       Assist Sales personnel and Fluke internal groups by answering product support questions.

·       Periodic after-hours and weekend on-call duty may be required.

#LI-BD

Qualifications:

·       Technical degree and/or certification in a related field with work experience.

·       2+ years of experience as a solar PV test install technician or solar field Technical Support (hands-on install experience a plus).

·       Prior experience using or supporting solar tools is desired, including I-V Curve tracers, irradiance meters, high voltage meters.

·       Familiarity with MS Windows® software applications installation and updates, user permission levels, database experience preferred.

·       Prior experience setting up, using and fixing integrated hardware/software solutions – for both MS Windows® and mobile phone operating systems.

·       Communication: Proven record of strong organizational skills, attention to detail, adaptability, and problem-solving. Must have strong interpersonal skills, good presentation skills, and explain technical concepts verbally and in written format.

·       Customer-focused: Serve as an advocate for the customer, communicating customer needs to Engineering, Sales, and other teams. Positively and successfully represent the organization in resolving difficult customer situations.

·       High Initiative: Independently use resources to establish, prioritize and deliver accurate results in a results-oriented environment.

·       Able to wear safety equipment when required (safety glasses, protective shoe covers, ear plugs/covers, gloves, overalls, face shield).

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. 

Fortive: For you, for us, for growth. 

Ready to move your career forward? Find out more at careers.fortive.com.

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.

A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

Everett, WA: The salary range for this position is $60,490- $112,470

This position is also eligible for bonus as part of the total compensation package.

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.