Technical Support Engineer

Technical Support Engineer work focuses on provide specialized technical assistance to dealers and stakeholders to facilitate resolution to complex product technical concerns and workshop tools. May provide onsite training for customer support personnel. Lead level is a specialist in Technical Support Engineering, typically obtained through education and work experience (position typically requires 8 years or more relevant experience).

Responsibilities:

• Provide Technical Support and technical problem solving on issues reported by the market.

• Visit markets and customers to support when there are reported technical problems.
• Conduct root cause analysis for product quality issues detected, define containment action when applicable and follow-up solution effectiveness.
• Utilize data acquisition and analysis tools.
• Expert level knowledge necessary in data acquisition and data analysis in diagnosing truck issues. Expert level knowledge necessary in the design and development of Class 8 and powertrain, chassis, and electrical/electronic systems, as well as in-depth knowledge of troubleshooting & repair and workshop service practices.
• Managing large (end to end) technical problem solving with limited oversight from manager. Problems faced are difficult and often complex.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Retirement Plan (401k, IRA)