Technical Support Analyst - Utah, North America

Technical Support Analyst - Utah, North America

About Blancco

Blancco is the industry standard in data erasure and mobile device diagnostics. Blancco Data Eraser solutions provide thousands of organizations with the tools they need to add an additional layer of security to their endpoint security policies through the secure erasure of IT assets. All Erasures are verified and certified through a tamper-proof audit trail.

Blancco data erasure solutions have been tested, certified, approved and recommended by +15 governing bodies and leading organizations around the world. No other security firm can boast this level of compliance with the most rigorous requirements set by government agencies, legal authorities and independent testing laboratories.

Blancco Technology Group is looking for a bright Technical Support Analyst to provide enterprise level technical software/hardware support to our customers via phone, web, email, and other support channels as required. The ideal candidate should have the ability to support multi-platform environments, including server, desktop, mobile, storage and virtual environments.  The candidate should also have a strong understanding of IT environments, including Networking, AD and Administrator functions. 

Required Skills:

• Strong customer support, with a strong attention to detail combined with a keen focus on providing a best-in-class customer support experience.
• Analyzing, troubleshooting, and resolving software and hardware issues.
• Experience in the design and support of servers, PC, MAC, storage devices, VM, desktops, mobile devices, networks and DB.
• Excellent written and verbal communication skills, both internal and external.
• Ability to work well in both team and silo environments.

Responsibilities:

• Identify, capture and troubleshoot customer issues via phone and helpdesk, within defined SLA’s.
• Manage multiple customers and requests on a varying level of priority.
• Utilize strong communication skills to provide excellent technical and customer service.
• Proactively communicate with customers and internal teams to facilitate issue resolution and trend identification.
• Recognize and initiate issue escalations on behalf of customers in order to meet commitments, including working directly with Senior Support Engineers.
• Develop best practice and technical knowledge articles to support Blancco Technology Group's continuous KB improvement efforts.

We offer you

At Blancco, we want people to enjoy the work that they do and have fun. We think that the basis is created with interesting projects and a good working atmosphere. Besides working together, we do a lot of other stuff like sports & other activities, events and parties.

If you join our team you will be working with talented colleagues who have a passion for industry leading technology. As an employer, we want to support your development in different ways; we provide our team members with the latest tools and equipment to support work to be successful. In addition, we have a collaborative and unpretentious environment where creativity is valued. We strive for diversity in our work teams and are committed to equal opportunity and providing an equitable workplace.

Job Type: Full-time

Required education: Bachelor's or Associates with past experience
Job Location: Lehi, Utah (In office full time for the first 6 to 9 months, than moving to a Hybrid model)*