Technical Solutions Lead

Our Mission

iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels. Our proprietary platform processes more than $4B a year in transactions.

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third party marketplace, and loyalty integration.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What you’ll do

TheTechnical Solutions Lead reports to the Vice President of Planning + Execution and works with otherTechnical Solutions Leadsto plan and solution technical projects from end to end.

In this role, you will work with individual teams to plan Technical Solutions from a holistic perspective, allowing Project Managers to build a plan they can execute against. In addition, you will own the technical components of the plan through completion.

Your Impact

• Act as Technical Solutions Lead for design, development, integration, and maintenance of new and existing software and system solutions to support key business needs on projects
• Lead technical areas anticipating and resolving issues to meet team commitments
• Help define and participate in software development processes that leverage best practices and support continuous improvement of software team tools/processes
• Work closely with development team leads, product managers, and project managers to ensure coordination of project dependencies
• Support the technical team in researching data and analyzing business needs to make decisions related to systems and software solutions which ensure functionality while improving efficiencies and ROI
• Provide technical direction and support to the product management team to ensure functionality requested is optimized to be within defined standards, performance, cost, and achievable timelines
• Provide technical direction and support to the project management team to provide high level breakdown and estimates for the work required for projects
• Work with the Project Manager to create estimated timelines for technical work based on the scope within a project, adjust timelines, and communicate impacts of blockers and scope changes to project management throughout the life of the project
• Incorporate estimates provided by Developers and Subject Matter Experts into everyday technical solution planning
• Work closely with the engineering department to manage resourcing needs for projects and to provide guidance for distributing project work between engineering teams
• Perform code reviews of software deliverables

• Efficiently design software and mentor developers through implementations according to specifications and established company coding standards

What you bring to the table

• Prior experience as a technical leader, contributing knowledge to the team and to the organization
• Effective communicator; always carrying a professional tone that fosters collaboration and teamwork
• Demonstrated success executing and delivering projects
• Skilled and and smart in managing risk and making technical decisions
• Previous experience developing technical documentation for a variety of audiences (developers, product managers, etc.)
• Hands-on experience, working knowledge, and strong technical skills in many of the following technologies:
  • Restful Web Services, XML, JSON
  • Java
  • React, Javascript
  • OAuth
  • Rust
  • Elixir

  • AWS services and environment

Bonus points

• 7+ years of software development experience
• Experience and understanding of DevOps and QA processes and technologies
• Travel industry experience

• Experience working with clients to integrate solutions

Location

This role is remote and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!

What we bring to the table

iSeatz is among the most prominent tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a 2020 Top Workplace by nola.com and honored as one of the CityBusinesses’ Best Places to Work since 2008, including a 1st place award in 2020, at the height of a global pandemic.

iSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities. We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.

Micromanagement does not have a place at iSeatz. You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.

We value a diverse workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.

A note about joining our workforce

At iSeatz, we’re looking for candidates who are genuinely excited about joining our fast-paced and motivated team. If you’re not enthusiastic about the opportunity to be a significant contributor; to lead with confidence, discipline, impact, thoughtfulness, innovation, and accountability; and to bring your passion and drive for this specific role to the table, we ask that you kindly refrain from applying. On the other hand, if this all sounds like you, we can’t wait to hear from you! Come help us shape the future of the travel and loyalty tech industry.