Technical Services Representative Ii

This Is a 3rd Shift Position Monday- Friday

Job Description Summary: Under general supervision provides technical support in the configuration, maintenance, restoration and functions of all products deployed for a defined internal/external customer or account base. Serves as a central point of contact to consult and/or address specific technical and service related problems with customers on FedEx automation portfolio and deployed technologies. Interfaces with customers to provide product information and Instructions.
Job Specific Information: Broad knowledge of PC hardware, software and network components is desired in order to trouble-shoot and resolve technical issues. Direct customer interaction is necessary to expeditiously and professionally address all concerns of supported systems. Cisco, Microsoft and CompTIA technical certifications as well as scissor lift certification are considered a plus. The successful candidate must have a valid driver’s license with clean MVR and must be willing to drive a company vehicle, supporting FedEx facilities as well as external customer locations. The candidate will also provide backup support to other technicians during periods of heavy volume and/or special projects. Candidate must also submit to and pass a background check and be eligible to obtain TSA SIDA clearance for one or more facilities.
This Is a 3rd Shift Position Monday- Friday
Domicile/Relocation: Memphis, TN
Minimum Qualifications: Associate Degree/equivalent in computer technology, information technology, computer engineering and/or equivalent formal training or work experience. 2 years equivalent work experience in technology support environment. Good communication and organizational skills. Strong customer orientation. Must be able to use a telephone, keyboard and view a computer screen. Able to operate vehicle in compliance with established procedures. Ability to lift 75 pounds. More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years’ experience.

Additional Information
Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.
Job Posting End Date: 04-04-2024

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