Technical Service Representative

Job Description
OurPratt Industries Sales Teamis looking for high-energy, dedicated, technically minded, and team oriented people who can help us meet our exciting growth objectives. In the Role ofTechnical Service Representativeyou will partner with our sales and manufacturing team to provide excellent service to our existing and new customers
POSITION TITLE: Technical Sales Representative
LOCATION:Humboldt, TN
REPORTS TO: Sales Manager
Summary
Our Technical Sales Representatives are assigned customers not associated with a local sales representative. This is mainly the local customer facility of a Pratt Strategic Accounts. Communication and follow up are key to becoming successful in this role.
DUTIES AND RESPONSIBILITIES

• Conduct on-site visits at mutually agreed upon timeframes.
• TSR is the main link communicating customer concerns, issues, etc with the Pratt facility.
• TSR objective is to maintain the relationship.
• TSR investigates opportunities to improve the overall process:
• Improvements on how material is shipped
• Possible redesign material to improve run-ability or reduce cost
• Customer or Pratt line efficiency increase
• Works closely with CSR re:
  
  • New items
  • Overall customer activity

• TSR may join a local Sales Rep to review customer's production lines.
• Support QA Manager in complaint resolution.
• Works closely with the production team.
• Project Manager.
• Accept lead role as Pratt Rep assisting customer with project activity
• Lead Pratt projects impacting customer

LANGUAGE SKILLS

• Excellent communication skills.
• Able to read and interpret documents such as sales reports, safety rules, operating and maintenance instructions, training and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form.
• Ability to solve a variety of problems and deal with situations where limited information or standardization exists.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, divide in all units of measure.
• Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

TECHNICAL SKILLS
The individual must have a working knowledge of the following:

• Application knowledge and skill for computer data entry
• Quality standards - both ISO and QS
• Equipment used in an office operation and it's capabilities that can be translated into efficient operation. This also supports the Service Manager role of teacher and trainer for his/her personnel.
• Regulatory requirements including but not limited to wage and hour requirements, environmental and waste minimization, company policies, and personnel requirements including OSHA, DEQ and EEO.
• Must be able to use/read a tape measure

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job.

• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is sometimes required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.

• While performing the duties of this job, the employee is regularly exposed to moving equipment in the work area.
• The employee is sometimes exposed to wet and/or humid conditions, along with hot and cold temperatures depending upon the season.
• The noise level in the work environment is usually loud.

EDUCATION and/or EXPERIENCE

• Sales Experience
• High School Diploma
• Must be able to ready a tape measure

Prefer background to include:

• Production experience
• Knowledge of quality standards
• Design knowledge
• Interaction with customer
• 3-5 years within the industries
• Prefer Associate/Trade School

Computer Skills:

• Excel spreadsheet
• Power Point presentations
• Data collection reporting
• Strong communication documentation skills
• Ability to multi-task
• Manage projects and lead activity

Pratt Industries provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
# IND- Humboldt
Additional Information
Pratt is America's 5th largest corrugated packaging company and the world's largest, privately-held 100% recycled paper and packaging company, with more than 10,000 highly-skilled, green-collar employees dedicated to the environment and sustainability.
EEOC Statement
Pratt Industries provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.