Technical Services Engineer Ii

What We’re About

At CentralSquare, you’ll get the opportunity to work in a collaborative environment within a company that builds complex web-based enterprise applications for our Public Servants across North America. As over 250 Million citizens in the US are impacted by CentralSquare Software, we are on a trajectory to revolutionize the way agencies address citizens’ needs by improving quality of life and building safer, smarter communities...and we need great candidates to do it!

Looking to grow your career? That’s great! Hard work should be rewarded, and we are committed to cultivating careers while providing competitive compensation and a great benefits package, including tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Our flexible work environment also enables you to take advantage of an excellent work-life balance whether you are in office or working remotely.

Job Summary
This role performs post-sale, off-site, and on-site client-site work such as infrastructure reviews, networking, site design, hardware installation, cabling, virtualization, storage configuration, security reviews, backups, antivirus, operating systems installation and configuration\hardening, SQL Server installation and configuration\hardening, Active Directory configuration, database tuning, clustering, cloud deployments, software installations, operating system, SQL and software upgrades, testing, disaster recovery, technical meetings, hardware and software maintenance, interface/integration installation and configuration on CentralSquare deployments as assigned. Also serves as a mentor and technical expert to other parts of the organization to ensure continuous learning and a quality customer experience.
This role will possess experience in providing Technical Services and must be able to achieve solid product knowledge across one or more CentralSquare Technology product families.
This position will serve as a liaison between CentralSquare and its clients to deliver a high-quality customer experience and must be able to partner with internal and external team resources and convey customer feedback to technical design, engineering, and project management staff.

Job Duties Include:
• Able to work independently and in a team environment.
• Willingly collaborates and shares knowledge with others.
• Practices strong communication skills with a customer service focus.
• Strong organizational skills and ability to work efficiently and effectively manage priorities to meet multiple project timelines independently.
• Articulates technical and functional concepts to technical and non-technical audiences.
• Performs requirements gathering.
• Able to continually pass background check requirements for working on and connecting to public safety information systems.
• Adheres to and promotes CentralSquare Technologies Core Values.
• Strong Technical Writing skills.
• The ability to carry and lift equipment up to 50lbs, rack and stack equipment, cable equipment depending on the role.
• Travel domestically and internationally up to 50%, depending on the assigned role.
• Performs all other duties as assigned.

Requirements:
• B.A. or B.S. Degree or an Associate's Degree or certificate with equivalent work experience, or relevant work experience
• 5 -8 Years of experience
• Technical Skills depending upon the assignment. Can include any or all the following: Hardware, networking, storage, Operating Systems (MS & Linux based), RDBMS including MS SQL, SSRS Reporting, server virtualization, Active Directory, VEEAM\Zerto, and other backup systems, Antivirus and security, AWS
• MS Office products including Visio
• The ability to create system\integration\workflow diagrams and detailed implementation documentation
• The ability to train and mentor others
• Self-starter with very strong analytical and organizational skills; detail-oriented
• Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility
• Ability to handle multiple projects and tasks simultaneously
• Ability to learn new applications and system features quickly
• Dedicated to the best possible customer experience and takes initiative toward improving it