Address
Form of workThe role of the Technical Field Service Engineer is to support Technology Service clients by addressing escalations and implementing projects. This role will handle server, backup, networking, and security issues. This role is customer-facing while providing technical support. Maintaining a good rapport with the client and the internal staff is a key component of this role.
Responsibilities- Own escalations from the Help Desk and NOC
- Participate in planning of projects, as needed
- Execute the implementation of the projects: i.e. server migration, Office 365 migration, building new domain, network equipment upgrade, etc
- Setup and support backup solutions
- Onsite troubleshooting as needed
- Identify hardware and project opportunities
- Document fixes
- Update tickets and project management in a timely manner
- Onboarding new clients, including setting up workstations and gathering network information
- Communicating with client and internal staff with updates
- Oversee contractors and manage the tasks assigned to them
50% - Implement projects
20% - Work on escalated tickets
15% - On-Site Support
15% - Administration, paperwork, research
Qualifications- 3+ Years IT Industry experience required
- Highly detail oriented with exceptional organizational skills.
- Valid and current drivers license required
- Experience implementing projects on a team
- Microsoft Server experience required
- Networking experience required
- Excellent communication skills
- CompTIA A+, Net+, MCP Certifications preferred
ABOUT US: Sharp Business Systems
Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services
Compensation for this position
The compensation range for this role is $45,300-$77,600. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.
Employee perks:
- Flexible hybrid work schedules.
- Comprehensive, family-friendly healthcare plans (medical, dental, vision).
- 401k retirement plan with a competitive match and plenty of financial support tools.
- Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
- Rewarding and wholistic wellness program.
- Training, professional development, and mentorship
- Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
- Dynamic culture eager to innovate, enhance diversity, and work smarter.
Sharp Electronics Corporation is an equal opportunity employer - minority - female - disability - veteran.
No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.
All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.
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Employment Type: FULL_TIME
