Technical Seo Support Lead

This role is part of our Seobility team, one of our growing brands at saas.group.

Seobility is one of the dynamic brands under the saas.group umbrella. Since joining saas.group in 2022, Seobility has been empowering the SEO scene with its all-in-one software, helping website owners and marketers worldwide boost their website rankings. Starting off in 2013 with a small but formidable team, Seobility now has over 500,000 users and has earned some international awards along the way!

Profile Overview

Join our support team of our SEO software, as a Technical SEO Support Specialist. In your new role, you help increase the success and satisfaction of our users, troubleshooting their everyday challenges which are often technical and complex. We are looking for somebody with a high level of positivity, professionalism and efficiency in their day-to-day work. Become part of our passionate support team, which is looking for a colleague with a hands-on attitude and the skills and experience to tackle customer issues efficiently in depth or quantity.

Your responsibilities

• With your help, Seobility customers will be even more successful and satisfied: you respond to inquiries and always find the right solution to their needs.
• You are a driven and hands-on expert who is eager to take on a leadership role within the team.
• With your technical and SEO background, you are able to troubleshoot the often technical or complex issues our users have with our SEO platform.
• For regularly occurring queries, you determine the cause, suggest possible solutions and, in some cases, even implement them independently.
• You learn the ins and outs of our SEO software and understand potential use cases for each tool on the platform, addressing our users needs and questions.
• You are enthusiastic about taking the lead on projects, optimizing processes, and fostering team growth.
• You handle communication in an efficient, professional and value-oriented manner, fostering a high level of customer satisfaction.

What You bring to the table

• You have (technical) SEO experience and basic web development knowledge.
• As a team player and communication talent, you not only enjoy working with our users, but also impress with your positive and open manner.
• Your analytical mindset and eye for detail helps you at understanding complex problems and finding adequate solutions.
• You have the ability to independently identify optimization potentials.
• You communicate in both English and German at a high, professional level, both verbally and in writing. Bonus points for Spanish.
• You are well organized, you know how to prioritize tasks, and you get things done.
• You are willing to work in a remote-first setup, or in our office in Nuremberg.

What’s in it for You

• Ultimate flexibility: We’re 100% remote. You can work from wherever you like, whenever you like.
• Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of independence to solve problems in your own way — with plenty of help from the team when you need it.
• Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.
• Small & friendly team: We help each other out, have fun, and joke around.
• Our network: We are a community of entrepreneurial SaaS professionals that regularly exchange ideas, knowledge, learning and expertise with each other internally.
• Unlimited paid time off: We want you to recharge your batteries when needed.

Seobility is part of saas.group and we have a shared goal of succeeding together.

What is saas.group?

Think of us as the driving force behind your favorite software success stories. saas.group, established in 2017, is on a mission to turbocharge promising B2B SaaS ventures, unlocking their full potential. As a Software-as-a-Service portfolio powerhouse, we specialize in acquiring small software treasures and polishing them into industry stars. With a dynamic, fully remote team of nearly 300 colleagues spanning 44 countries we are truly global and we are rewriting the playbook on SaaS innovation and collaboration. We grow 17 exciting brands under our umbrella.Feel free to explore our Candidate's Hub to get an insider's view, dive into our culture, gain valuable insights into our teams and how we work.

We don’t just simply offer you to “take a job with us” but rather to “join us on this journey” to build the world's largest platform of independent SaaS companies.

Sounds like something you’re up for? Feel free to apply even if you don’t check all these boxes. We believe in the power of diversity and fresh perspectives to spice up our team. Your application might just be the missing ingredient!