Redis/Valkey Support Technical Lead

Percona stands as a trailblazer in the realm of open-source database technology, dedicated to empowering businesses with robust, scalable, and innovative solutions. With a commitment to excellence, we continuously redefine the standards of data management, helping organizations harness the power of open-source databases for optimal performance and efficiency.

Position Charter:

Percona is joining forces with the Linux Foundation in support of the Valkey project to offer a true open-source Redis alternative. If you are passionate about all things Redis/Valkey, love helping customers succeed, and want to play a critical role in evolving technical support for open source databases, Percona's Redis/ValkeyTechnical Lead position was made for you.

The Redis/ValkeyTechnical Lead is responsible for the high-quality technical execution of Percona’s Redis/Valkey product and service capabilities. This is a multi-faceted role, focussed on driving Percona’s reputation and exposure within the Redis/Valkey ecosystem and ensuring that Percona remains at the forefront of the Redis arena.

This is a technical role, primarily focusing on the technical aspects of Redis/Valkey knowledge and thought leadership: creating public and customer-facing technical content and knowledge sharing - for both Percona customers and the wider community. While technically focussed, elements of this content will be directed by the Marketing and Community teams, ensuring that specific technical themes are selected which are aligned with Percona’s strategy around Valkey and associated technologies. This role also works closely with our Global Services teams, acting as an escalation point for complex Redis/Valkey-related support tickets and other technical requests. Participation in Percona’s Valkey software product direction is also an essential part of the role, with the Technical Lead enabled to influence and guide Percona’s product strategy with the Engineering team.

To succeed in this role, the Redis/ValkeyTechnical Lead collaborates with stakeholders from the Global Services, Go To Market, Product, and Engineering teams to contribute to Percona’s Redis and Valkey-focused goals.

What You Will Do:

• Create technical content for the community and Percona subscribers to consume. Blogs, Whitepapers, KnowledgeBase articles, webinars, and conference talks are all media types that may be used

• Delivers professional services/consulting engagements for strategic or complex projects

• Acts as a technical escalation point for Global Services - takes ownership of complex/escalated Support tickets and owns them through to resolution

• Supports and assists in the continual improvement of Percona’s quality of Support/Service delivery by participating in ticket reviews/spot checks to identify opportunities for improvement related to newly introduced Redis/Valkey ecosystem software

• Provides feedback and guidance on Percona’s Valkey - and broader, where appropriate - software product strategy - contributing to functional specifications for product enhancements, changes, or new software products as applicable

• Follow the latest industry developments and stay up-to-date on corporate competitors

• Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments

• Supporting the Percona Go To Market teams on strategic, Valkey related opportunities

• Talking at strategically identified conferences throughout the year

• Leads/Builds/Participates in a collaborative community of Redis/Valkey experts within Percona

• As the Technical Lead, your hours will be flexible between America and European timezone as required

What You Have Done:

• Expert-level knowledge of Redis and related technologies on Linux

• Fluent written and spoken English communication skills

• Professional, customer service-oriented attitude

• Strong work ethic and entrepreneurial approach

• Ability to communicate clearly and professionally under pressure

• Availability to participate in a 24x7 on-call roster for escalation purposes

• Strong mentoring/coaching skills

• Ability to work independently with minimal direction

• Desire to travel internationally and speak at Percona-sponsored events and other conferences

• Demonstrated ability to communicate with Management at Customers/Partners in an escalation ownership and management capacity

• Prior technical support experience is a must have - including providing services to agreed SLA’s

What Will Make You Stand Out:

• Familiarity with other open source databases such as MySQL, MongoDB, or PostgreSQL

• Expertise with DBaaS environments such as Redis-based Amazon RDS or Aurora 

• Software development experience and source-level familiarity with Redis/Valkey

Percona is a highly respected thought leader in the global open-source community. Our mission is to Keep Open Source Open. We provide services and software for MySQL, MongoDB, PostgreSQL, and MariaDB. Percona is remote-only and globally dispersed – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits, including flexible work hours and paid time off, all your equipment for your remote office, funds for career development (external training, certifications, conferences) and the opportunity to participate in an equity incentive plan.

If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a go-to in the open-source database space, let’s talk! 

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