Technical Salesforce Consultant (Health Cloud)

At SPAR, we're on a mission to help clients scale and grow by continually innovating and delivering great Customer and Employee experiences! We're rapidly growing our practice and becoming a key go-to partner for Salesforce.com for complex solutions, with a focus on solutions for the Healthcare domain across MedTech, BioTech, Diagnostics, Payer, Provider and other life sciences industries. Our projects involve delivering cutting edge solutions, leveraging the complete suite of Salesforce.com solutions including Health Cloud, Field Service, Revenue Cloud and Integrations as well as rapidly evolving AI technologies including Data Cloud, Einstein GPT and more.

We are looking to hire Lead Technical Salesforce Solutions Consultants to our Salesforce Healthcare & Life Sciences team. This position requires the ability to be very consultative and hands on at the same time, and to be comfortable working across multiple technologies. If terms like clear-thinking, consultative, detail oriented, quick learner, team player, high performance, creative and fun describe you at your best, you would be a great fit on the team at SPAR.

SPAR's culture is driven by our focus on our core values (Link to it) and our people. We invest in our people, both technically and on growing your soft skills and your leadership potential. We welcome you to join a team that's making waves in an exciting space, work alongside amazing team members and clients, and fulfil your potential.

Key Responsibilities:

• Interface with customers to gather detailed solution requirements, develop solution approaches and detailed designs following best practices
• Design and document processes and solutions following recommended best practices, leveraging a variety of Salesforce Solutions and technologies
• Communicate effectively to help clients and team members clearly understand the conceptual and technical details of solution & architecture.
• Proactively identify areas of gaps/risks and communicate to PM, Technical lead/Architect and internal stakeholders
• Handle configuration and KT/training activities as needed based on project resource allocations
• Support the delivery team in ensuring that high quality solutions are delivered on time and on budget that meet or exceed customer expectations.
• Provide mentoring to other team members as needed.
• Ensure client satisfaction and create referenceable customers, expanding our trust and long term relationship with clients.
• Support multiple engagements, effectively managing time based on shifting priorities, ensuring responsiveness to clients and team members
• Support Sales & Account management team with tasks around analysis & estimations, identifying additional project opportunities, etc.
• Actively contribute to broader goals and growth areas for the team

Required Experience:

• At least 3 years of experience in software development life cycle on the Salesforce platform
• Minimum of 2 Salesforce certifications, preferably Service Cloud Consultant
• Experience with full lifecycle implementations of Salesforce solutions including administration and "low-code" automation development
• Specific experience with Contact centers & Telephony solutions (SCV, Omni Channel, Digital Engagement, Chatbots, etc.) would be a huge plus
• Experience communicating and collaborating with business and IT stakeholders, defining business requirements and detailed system/functional design
• Experience with integrations leveraging middleware tools like Mulesoft preferred
• Experience with agile development methodologies and scrum practices
• Experience with BI/Analytics solutions

Desired Skills & Competencies:

• Strong customer-centric mindset, stakeholder and expectation management skills
• Thrives in a fast paced environment, organizational skills to effectively manage multiple projects with tight deadlines
• Excellent written and verbal communication skills, including the ability to gather information from a wide variety of sources and formulate effective and engaging content.
• Critical Thinking – Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, reasoning and decison-making to drive business forward.
• Superior presentation and facilitation skills.
• Strong active listening skills to maximize understanding of different customer environments and to quickly establish a strong rapport with others
• Ability to work effectively as a team member, taking direction when necessary
• Ability to complete administrative tasks consistently and on time