Salesforce Consultant

About TechBridge

TechBridge is a nonprofit that arms other nonprofits on the frontline of alleviating the causes of poverty with technology that will allow them to expand the impact of their mission for the millions of men, women and children who suffer from lack of access to shelter, food, employment, education, healthcare, and financial literacy.

We are a group of technology-minded, people-focused problem solvers. We believe the best way to eliminate generational poverty is by helping to grow the impact of the nonprofits who have their boots on the ground. The TechBridge mission is to break the cycle of generational poverty through the innovative use of technology to transform nonprofit and community impact. We fulfill our mission by providing nonprofits that are engaged in poverty alleviation with improved capabilities, data, and operations; enhancing agency collaboration through data and resource sharing; and improving collective action among communities through performance metrics, shared outcomes, and insightful analytics. TechBridge works to give people the best chance of avoiding poverty through technology enhancements that build capacity and facilitate collaboration within communities. We support organizations that work within our four pillars: Hunger Relief, Homeless Support, Social Justice, and Workforce Development.

About the Role

TechBridge is seeking a Salesforce Consultant to join our family. Our consultants are highly motivated to learn and grow, self-driven individuals who work to configure and deliver Salesforce solutions. Our consultants collaborate within a team to share knowledge, challenges, and responsibilities. A consultant is assigned to multiple projects – working with the client, a project manager, and a lead architect. Responsibilities of the Consultant include:

• Understanding business requirements and ensuring implemented solution appropriately meets the desired goals
• Configuration of data model, process automation through flows, security configuration of profiles/permission sets/sharing rules, and configuration of 3rd party AppExchange packages or 3rd party tools
• Build custom reports and dashboards
• Data import through the data loader
• Participate in testing and implementation of fixes to identified bugs and issues
• Provide user and admin training sessions
• Effectively manage one or more clients and/or projects simultaneously
• Assist with client support and resolving cases

Who You Are:

• You are a data scientist. You know how to put technology to task. You understand how to work within different stakeholder systems and know how to ensure sustainable integration and use of final deliverables in support of partner objectives. You can understand the language of nonprofits and translate it into technical requirements, and vice versa.
• You are an experienced project manager. You have a proven track record of successfully managing full life-cycle tech projects and can leverage agile or other management styles to execute a project from start to finish. You have experience managing technical teams and outputs and are comfortable breaking complex problems down into bite-sized deliverables. You keep teams on task to deliver a strong product on time, identifying problems early and proactively creating solutions that leverage your strong relationship management and communication skills.

Minimum Qualifications

• Experience with Salesforce in an administrative and/or consulting capacity
• Excellent communication skills, experience working directly with customers
• Experience in nonprofit operations or familiarity with the needs around donor management, grants management, volunteer management, and program management
• Highly Adaptable to change
• Proactive self-starter who can work effectively individually and with project team members
• Strong work ethic

Preferred Qualifications

• Salesforce certifications: Salesforce Administrator, Nonprofit Cloud Consultant
• Experience with Exponent Case Management (ECM)
• Any legal background experience (working with legal aid organizations or similar background)
• Experience with the Salesforce Nonprofit Cloud – especially the Nonprofit Success Pack (NPSP), Program Management Module (PMM), and Nonprofit Cloud Case Management

Job Benefits:

At TechBridge, we value our employees and cultivate an atmosphere of inclusivity, diversity, and innovation. We have great benefits, all within a remote working environment. We value transparency and communication among all staff and strive to foster a community where we connect, have fun and learn together. We encourage professional development and opportunities for growth. TechBridge is committed and active in the communities we serve and offer opportunities to connect and volunteer.

• Full-time, remote work position
• Full benefits offered – medical, dental, and vision insurance, plus 401k matching
• Generous time off, vacation, and Holiday policies

IMPORTANT APPLICANT INSTRUCTIONS

Please include your salary requirements in your COVER LETTER

This is a remote position. Contract and full-time positions available.