Technical Product & Qa Specialist I

Who we are? As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide. In 2020, the CAP was recognized as one of the Chicago Tribune's Top Workplaces for the fifth year. The CAP was also recognized as a socially responsible employer by Center for Companies That Care for the sixth year.
Our Culture

• CAP employees make a meaningful difference by partnering with colleagues customers and members on challenging and rewarding work
• CAP provides its employees with an energetic and collaborative work environment and encourage opportunities to further develop their skills-offering reimbursement for educational programs and participation in events that enhance your skills
• We offer a generous compensation and benefits package, 401K, and more

*Please note this position requires Clinical Laboratory experience & does not require an Information Systems or Engineering background.*
Brief Description
The Technical Product & QA Specialist I is responsible for:
• Planning, directing, and delivering technical program content and departmental projects to meet customers' needs and support College objectives.
• Working independently using comprehensive decision-making skills and diverse procedures on a daily basis.
• Providing technical and consultative services internally and externally.
Specific Duties
Primary duties and responsibilities of theTechnical Product & QA Specialist I:
• As a production priority, deliver and ensure accuracy of:
- kit instructions,
- result forms,
- grading,
- evaluations, and
- summary reports.
• Identify and implement process improvements with an internal and/or customer facing focus.
• Provide leadership and training to the current and new Surveys staff, as well as for staff from other departments, by demonstrating comprehensive knowledge of Surveys, data analysis.
• Serve as primary authority for assigned Surveys working in partnership with Technical Specialists.
• Assist in support of large program-wide project with the goal of streamlining operational/technical interfaces.
• Provide direction and consultative services internally on an ongoing basis.
- Major interfaces include:
o Marketing,
o Customer Service,
o Client Relations,
o Biostatistics,
o Information Services,
o Purchasing,
o Education,
o Laboratory Accreditation,
o Shared Services, and
o Publications.
• Primary resource for Surveys Materials Management functions.
• Maintain technical expertise and knowledge by attending local Committee meetings and other continuing education events.
• Other duties as assigned by the manager.
Knowledge / Skills Required / Preferred
Personal:
• Good decision making skills
• Accountability
• Team player
Professional:
• Able to prioritize
• Able to work well under high-pressure situations to meet deadlines
• General understanding of business practices and management
• Resourceful and committed to excellent quality of product throughput
Technical:
• Highly skilled with computer systems
Education / Experience
Education:
Baccalaureate degree required.
Business degree a plus.
Experience:
Experience in a clinical lab or commercial or regulatory health care environment desirable.
Management experience or course work preferred.
Related certifications:
MT/MLT (ASCP); HT (ASCP); CT (ASCP) highly recommended.
"The College of American Pathologists requires all new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, The College of American Pathologists will consider requests for Reasonable Accommodations."
Equal Opportunity Employer The CAP is an equal opportunity/affirmative action employer, providing equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, creed, color, religion, sex, gender identity and/or expression, national origin, age, ancestry, disability or genetic information, military status, sexual orientation, marital status, citizenship status, order of protection status, homelessness, or any other characteristic protected by federal law and the applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.Applicants have rights under Federal Employment Laws: Family and Medical Leave Act Equal Employment Opportunity Employee Polygraph Protection Act
Other details

• Job Family Medical Technologist
• Pay Type Salary

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