Technical Operations Specialist

Overview
Check out our current job openings and apply today!
This is the beginning role to a long-term career with our company.
LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, "to substitute for." When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There's nothing ordinary about a typical day here, take a look for yourself: https://share.vidyard.com/watch/VfMVtWsvT1pn4T6nvUZxn1.
We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.
The Technical Operations Specialist provides technical support remotely to clients and clinicians for LocumTenens.com's products and services including hardware and web and mobile applications. This role provisions and deploys hardware to facilitate telemedicine engagements and interfaces with clinicians and clients on a regular basis. The Telehealth Support Specialist orders equipment and ensures compliancy with telehealth rules and regulations. This role provides reporting regularly and escalates issues as needed.
Telehealth Support - 60%

• Provides Tier 1 and Tier 2 support to clients and clinicians for Company-issued telehealth equipment and technology
• Prepares equipment for new clients and clinicians and configures required security protocols
• Manages and provisions technology assets
• Provides remote assistance and onboarding support to new clients and new clinicians
• Provides training to telehealth users
• Provides help desk support for telehealth users and internal contacts.
• Troubleshoots, diagnoses, and resolves Company-issued hardware- and software-related issues
• Engages in hardware resource planning

Product Support - 40%

• Provides Tier 1 and Tier 2 support to clients for all Company technology
• Troubleshoots and resolves Company-issued software-related issues
• Tracks known issues and escalates to the product and technology teams
• Identifies trends and escalates promptly for resolution

SECONDARY FUNCTIONS (IF APPLICABLE)

• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• Communicates with clients, clinicians, and internal contacts.

QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• High school diploma required; Bachelor's degree preferred
• 1+ year of experience in an end-user technology support and/or customer service role preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Experience with Microsoft Azure/Intune
• Strong customer service mindset
• Strong attention to detail
• Ability to adhere to and exhibit the Company Values at all times
• Ability to work early mornings, nights, and/or weekends as needed; must participate an on-call rotation monthly
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Working knowledge of Salesforce Service Cloud preferred
• Working knowledge of Microsoft Intune
• Working knowledge of disk encryption software
• Working knowledge of endpoint management systems
• Working knowledge of web or mobile applications preferred
• Basic understanding of systems and technology
• Ability to build relationships at all levels
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Strong communication skills - both oral and written
• Solid critical thinking and creative problem-solving skills
• Ability to effectively manage multiple competing priorities in a fast-paced environment
• Ability to work with sensitive information and maintain confidentiality

What is in it for you
Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid maternity and paternity leave.
401K with 35% match for every dollar up to 8%.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.
EEO Statement
Locum Tenens is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.