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SalarySummary
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!Position Purpose
Elicits, analyzes, validates, edits, and revises business requirements to be included in technical documentation, such as user manuals, installation manuals, help documents, and tutorials. Ensures that documents follow the style laid out in the corporate style guide. Reviews documentation for organization, content, technical accuracy, and style.
Description
What You’ll Do
- Analyzes and updates technical documentation and information, while ensuring consistency and availability to all employees and management. Suggests revisions and works with senior management to provide adequate process improvement modifications to existing standards. Creates materials for process improvement presentations, which may include prototypes, test matrices, training documents, and process design documentation.
- Creates, formats, and maintains information on the IS intranet portal. Ensures content is kept up-to-date with a regular review cycle. Formats new content to adhere to IS intranet portal standards and ensure the information follows the corporate style guide. Gathers and analyzes organizational information and update Hierarchical Matrix, Organizational Chart, and Client Diagram as necessary.
- Consults with technical operations staff in gathering, reviewing, and researching the needs of the organization for each assignment.
- Analyzes submitted System Master Index information for usefulness, missing information, and existing content, and maintain master database to include annual content reviews.
- Assists Design Architects with presentation designs and formats across multiple platforms.
Work Environment:
Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
To Qualify for This Position, You’ll Need:
Required Education:
- Bachelor's in a job related field OR
- 4 years job related work experience OR
- Associate's and 2 years job related work experience
Required Work Experience:
- 5 years technical writing and/or technical process standards development experience.
Required Skills and Abilities:
- Ability to work effectively on several projects simultaneously, independently from general guidance, and with groups.
- Thorough knowledge of documentation security processes.
- Strong organizational skills with close attention to detail.
- Ability to communicate effectively with all levels of the organization, including: management, highly-skilled technical staff, non-technical personnel, and senior management.
- Ability to efficiently handle stressful situations and short notice assignments.
Required Software and Other Tools:
- Microsoft Office, Adobe, and Visio.
We Prefer That You Have:
- Proposal response experience with Federal, State, and commercial businesses. (RFPs, RFIs, RFQs, task orders)
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
Our comprehensive benefits package includes:
- 401(k) retirement savings plan with company match
- Subsidized health plans and free vision coverage
- Life insurance
- Paid annual leave - the longer you work here, the more you earn
- Ten paid holidays
- On-site cafeterias and fitness centers in major locations
- Wellness programs and a healthy lifestyle premium discount
- Tuition assistance
- Service recognition
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
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Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
