Technical Crm Administrator

Charlotte, NC, USA Req #395

Thursday, November 30, 2023

Company: Flow Control Group

About Us:

Flow Control Group (FCG) is a leading solutions provider focused on technically oriented products and services for the flow control, fluid handling and process, and industrial automation sectors with 160 locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 70 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

FCG has completed more than 60 acquisitions since 2015 and today represents one of the largest and fastest-growing organizations in the industrial distribution and service provider space. FCG provides a unique atmosphere that facilitates high-level collaborations by connecting like-minded professionals through our technology groups and operating group networks.

Summary

As a Technical Salesforce Administrator, you will be responsible for the development, configuration, and maintenance of our Salesforce platform. You will collaborate with cross-functional teams to ensure Salesforce is optimized to support our sales and customer relationship management efforts. This role requires a deep understanding of Salesforce architecture, customization, and integration capabilities.

Responsibilities

• configure Salesforce to meet the organization's unique business needs, including creating custom objects, fields, page layouts, and workflow rules.
• Implement and maintain automation processes using Flow and Apex Triggers.
• Ensure data integrity by overseeing data imports, data cleansing, and data deduplication efforts.
• Develop and maintain data validation rules, triggers, and workflows to maintain high-quality data.
• Integrate Salesforce with external systems such as HubSpot and other applications to streamline business processes.
• Ability to work with MuleSoft ETL team to implement import/export pipelines.
• Evaluate and implement Salesforce AppExchange solutions to enhance platform functionality.
• Provide technical support and training to Salesforce users, addressing inquiries and resolving issues promptly.
• Create and maintain reports, dashboards, and analytics to provide actionable insights along with detailed
• Manage user profiles, roles, permission sets, and data security to ensure proper access controls in collaboration with the security and compliance team.
• Proactively monitor Salesforce releases, module updates, and security vulnerabilities while assisting in the execution of the upgrades.

• Certifications in Salesforce Administrator, Advanced Administrator, or Platform App Builder
• At least 3 years of experience writing and maintaining enterprise-level Apex Triggers
• MuleSoft Certified Integration Associate a plus
• Strong customer service skills and a customer-focused mindset
• Excellent communication skills, both written and verbal
• Experience working in a fast-paced environment with rapidly changing priorities

No travel is required for this position.

Required Education and Experience

1. Bachelor's degree in Computer Science, Information Technology, or related field.
2. Minimum of 3 years of experience with Salesforce Sales Cloud and Service Cloud

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No Agencies, Please

Other details

• Pay Type Salary