Technical Co-Op Intern - Undergrad

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Role
In our Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.
The Quality Assurance team takes pride in building test plans that will encompass the customers' use cases of our product and allows for both manual and automated testing opportunities.
Objectives and requirements of this position

• Ensure high quality customer service and technical troubleshooting to both internal (Employees) and external customers (Administrators)
• Proactively research and integrate product changes into daily support process.
• Maintain a consultative approach to customer support and program implementation.
• Excellent at multi-tasking and prioritizing.
• Perform problem replication and file appropriate trouble tickets.
• Work on manual and automated testing plans.
• Assist with development and coding new features in some areas of the products.
• Perform other duties as assigned.

What you bring to the team

• Must enjoy the rewards and challenges of a large dynamic, collaborative group.
• Adaptive skills, learns quickly, asks questions, and solves and resolves independently.
• High energy, confident, and enthusiastic attitude.
• Demonstrate innate customer care with strong verbal and written communication skills.
• Demonstrate smart decision making with attention to detail.
• Ability to identify resources and achieve exceptional customer satisfaction.
• Computer Science, Computer Engineering and Information Systems majors are preferred.

Candidate Profile
You have the ability and interest in working full time (40 hours per week) remotely or in our Pittsburgh, PA office. You are currently pursuing an undergraduate degree and are successfully maintaining an above average GPA. The spring term co-op intern will rotate through our Customer Support and Quality Assurance teams (3 months in each). The internship is scheduled to last approximately 6 months between January - June 2024.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!