Technical Business Analyst

Who We Are

KL&A is an IT consulting firm that knocks the socks off our clients. We work closely with organizations across the United States to develop creative business solutions through project & program management and custom software applications so they can focus on what’s most important…their mission.

We are honored to be named a Top Workplace by the Detroit Free Press for five consecutive years! Here at KL&A, we love what we do and believe that our employees are our greatest asset which is why we search for the best and brightest (and perhaps the most caffeinated) of the bunch. This is why our employees have the opportunity to work in an environment of their choosing: whether in the dynamic office environment, in your PJ bottoms at home, or a combination of the two.

Who You Are

You approach projects with the perfect balance of analytical skills and curiosity. Your creative and open mindset allows you to develop unique solutions that help clients solve their business problems. You enjoy collaborating with those around you, but can also accomplish tasks as a solo artist. Your attention to detail is so good it’s scary, which allows you to pivot on a dime to troubleshoot an issue or meet with a client. Continuous learning is important to you, so you stay up-to-date on the latest trends available. You’re personable, self-motivated, and love lending a hand to your colleagues. You may also enjoy a remote Jackbox game battle or joking around with your peers while you enjoy a lunch delivered to your door, on KL&A.

About the Role

As a Technical Business Analyst, you’ll work closely with clients, project managers, and software engineers to create, enhance and support custom web applications. You’ll work within an Agile environment, participating in every stage of the SDLC. You’ll design applications that focus on data organization and user experience. Your mission (should you choose to accept it) is to make our clients’ lives easier by gaining a deep understanding of their business processes and needs to design and develop functional solutions. You will distill client needs through Joint Application Design (JAD) sessions, relaying information to audiences of all skill levels. You’ll provide support to the development team by answering questions, participating in peer reviews, and validating that the system performs to the required specifications.

Required Skills & Experience

• Bachelor’s Degree or higher
• Must be legally authorized to work in the US without a current or future need for visa sponsorship
• A minimum of 5 years of experience as a Business Analyst, Technical Analyst, or Systems Analyst building web applications for external clients.
• Previous experience internalizing clients’ business operations to ensure proper data validation, business rules & exceptions, and accurate workflows throughout the SDLC.
• Experience collaborating with the development team(s) to design and develop functional solutions.
• Experience analyzing and developing user stories, acceptance criteria, and test scenarios where needed
• Demonstrated experience creating and implementing strategies for effective communication and collaboration between the development team and non-technical client stakeholders.
• Strong understanding of how data is structured and its influence on the overall solution.
• Experience preparing for and conducting effective JAD sessions to elicit desired functionalities from clients about documented business and functional requirements
• Experience producing project artifacts, including mockups, wireframes, process maps, and data flow diagrams to convey functionality to stakeholders and development teams.
• Experience building relationships with internal and external stakeholders by acting as a trusted advisor and liaison, positively influencing decisions as necessary to ensure project success
• Must be self-motivated, resourceful, and adaptable to work efficiently and independently in a remote-first environment
• Experience using tools (such as Jira, Confluence, or TFS) to document and trace requirements through the software development life cycle
• Proficient in MS Excel, MS Word, MS PowerPoint, and MS Visio

Desired Skills & Experience

• Previous software development experience
• Experience ensuring the backlog is properly managed to maintain appropriate development velocity
• Previous experience triaging bugs

Compensation & Perks

• Competitive salaries with bonus potential
• Three (3) weeks of paid vacation (prorated for first year)
• 40 days of paid sick time (prorated for first year)
• Paid parental leave
• Family building assistance (adoption reimbursement, IVF counseling, etc.)
• 401(k) with immediate employer match
• Workspace customization bonus
• Ongoing education and training reimbursement
• Employee recruiting bonuses
• Monthly communication reimbursement
• Premium healthcare insurance, including medical, dental, and vision for individuals, families, and domestic partners
• Flexible Spending Accounts for dependent care and medical care
• Employer-paid group long-term disability and group life insurance
• Voluntary insurance options, such as pet, critical illness, AD&D, and life.
• Awesome co-workers!

Work Environment

Since the COVID-19 pandemic forced most of us to work remotely, KL&A has embraced the new flexible scheduling that was one of the microscopic lights at the end of the isolated tunnel. As a result, we are conducting all interviews virtually (get your Zoom background ready.) New employees have the option of being onboarded into a virtual, in-person, or hybrid work schedule and are provided the tools they need to begin employment successfully, regardless of location.

Equal Employment Opportunities

Kunz, Leigh & Associates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kunz, Leigh & Associates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Kunz, Leigh & Associates expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kunz, Leigh & Associates’ employees to perform their job duties may result in discipline up to and including discharge.