AddressTechnical Account Manager II
A Technical Account Manager II is tasked with cultivating and managing relationships with teams and clients, leveraging deep knowledge of technology systems and resources within the Information Technology Division. Serving as a trusted advisor, the TAM II bridges the gap between supported teams and the broader Technology team. This role involves developing and executing strategic plans to enhance functionality adoption among supported teams, along with providing training and project management to drive exceptional outcomes. Exceptional communication and presentation abilities are essential. The TAM II is also expected to assume additional responsibilities, such as leading special projects, serving as a subject matter expert on specified applications, and contributing to the training of new hires. This role demands the capacity to work both independently and collaboratively in a fast-paced, dynamic environment, making informed decisions and meeting strict deadlines.
What we offer:
- Full-Time Benefits (Medical, Dental, Vision, Life)
- 401(k) with company match
- Training and Career Development
- Generous Paid Time-Off
Responsibilities:
- Relationship Management: Build and maintain strong relationships with retail teams and clients, acting as a trusted advisor and primary liaison for technology-related matters.
- Technology Expertise: Demonstrate a deep understanding of Advantage Commercial Products technology systems and resources, including hardware and software platforms and Reporting.
- Customer Account Planning: Develop and implement a customer plan to enhance technology functionality and adoption by supported teams.
- Training and Support: Provide training, project management, and ongoing support to ensure successful implementation of technology solutions and new applications.
- Communication and Presentation: Communicate effectively and deliver compelling presentations to stakeholders, including participating in client/team meetings.
- Operational Efficiency: Identify opportunities for operational efficiency and collaborate with IT and business teams on current and future business needs.
- Technical Problem-Solving: Identify appropriate technical solutions to business problems and serve as the technology expert in decision-making processes.
- Team Collaboration: Collaborate with supported teams on implementing new functionality and best practices, while also being involved in store calls and team meetings to stay aligned with team goals and objectives.
- Understanding how the device and data should function and appear to the end user.
- Efficiently troubleshooting reported issues (at the field management level) in all supported technology applications.
- Overseeing the hierarchy structure and maintenance of assigned teams' database within reporting and all applications.
- Updating and configuring team settings as needed to change how data is collected in the field.
- Participating in new software release testing to identify bugs and validate that new functionality is working as expected.
Requirements:
- 5+ Years of experience in CRM (Customer Relationship Management Software) or database maintenance or equivalent experience
- 2-3 years of CPG (Consumer Package Goods) industry experience preferred
- Training/presentation experience
- Strong analytical and problem-solving skills.
- Excellent organizational and time management abilities.
- Ability to work effectively in a fast-paced, dynamic environment.
- Strong communication and interpersonal skills.
- Proven ability to build and maintain relationships with clients and internal teams.
- Ability to adapt to new technologies and learn quickly.
- Project management experience is a plus.
Job will remain open until filled.
