Tech Support Specialist - Water Treatment Systems

National Carwash Solutions has grown over the past 45 years to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 300 dedicated service professionals and growing! Come join us for an extraordinary career in a high growth, team-oriented company!
Summary: The Technical Support Specialist role is responsible for providing technical support for legacy and new PurClean/PurWater systems, including component ordering/RGA/warranty needs. Accountable for defining technical content needs, mentoring and training team members and customers, supporting a results orientated culture, providing feedback to management and applying
best practices in servicing our customer base.
Primary Duties:

• Responsible for providing world class technical support via phone, email and field visits.
• Define, implement and maintain technical library necessary to support legacy and new PurClean/PurWater systems.
• Provide technical training to OEM, Distributor and/or owner personnel on the operation and maintenance of systems.
• Define and implement customer training programs – H2O-U
• Timely, accurate part sale and RGA order generation/completion.
• Review/evaluate/process spare part orders, RGA’s and warranty claims for root cause analysis.
• Assist in the creation and maintenance of O&M Manuals for all equipment
• Provide technical assistance to other areas, including working with owners, consultants and distributors on product design, equipment layout and add-on equipment, training and attending trade shows.
• Recommend upgrades/enhancements to existing system designs. Assist with the design/implementation of these changes, as needed.
• Mentor/train staff on technical aspects of Purclean/Purwater systems
• Perform other responsibilities as required.

Qualifications:

• 4 year degree in business or equivalent business experience
• 2-3+ years of technical support experience
• Good mechanical and electrical aptitude with the capability of troubleshooting installed systems
• Excellent verbal and written communication skills
• Good organization skills with the ability to perform multiple tasks concurrently and prioritize workload
• Proficient in Microsoft Suite, including PowerPoint, WORD, Excel and online ZOOM meetings
• Knowledge of Water Treatment preferred
• Ability to travel up to 10%, including some weekends

Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.
National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal

Health insurance, Dental insurance, 401(k), Paid time off, Vision insurance, 401(k) matching, Opportunities for advancement