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Tech Support Analyst (A/V)
Location: 2401 Utah Ave S, Seattle, WA 98134
Pay Rate: $35-$40/hour W2
Hours: Monday-Friday, 6AM-3PM
Duration: Contract-to-Hire
The Video Collaboration team supports digital hybrid work throughout the enterprise using the Microsoft Teams™ video platform. We have invested heavily in our deployment of video collaboration rooms and devices ranging from BYOD to fully integrated executive boardrooms. To maintain a positive hybrid work experience, a dedicated on-site technical support team is required for best-in-class customer service. This position can be summarized in to four key areas: Systems preventative maintenance and support, incident hygiene with the team, technical data reporting, and events support. This position is located at our US Headquarters in Seattle, WA. You will be a subject matter expert for the technical support of our conference spaces.
Description:
- Daily testing and monitoring of conference spaces, focused on high visibility rooms
- Provide escalation support and path to resolution for open incidents
- Administer scheduled preventative maintenance, replace failed or out of date components
- Provide technical support of planned events as needed
- Mentor and lead junior team members in incident management and resolution
- Deploy planned conference systems
- Open and manage manufacturer RMAs as well as R&R for damaged equipment
- Maintain inventory of spares, track maintenance in ticketing system, and submit for needed supplies
- Continuous education pertinent to the conferencing technologies deployed
Skills:
- 5+ years’ experience in A/V Technology industry Installation, commissioning, troubleshooting, servicing equipment, and interpreting system drawings
- Experience in supporting live A/V events with high profile persons
- Current proficiency with commercial audio visual, video conferencing, and broadcast manufacturers
