Tech Manager, Application Support & Maintenance - Infrastructure

Are you ready to bring your amazing self to work?

At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. When you bring your unique personality to our team, you will help us tackle the barriers to representation so, together, we can realize the potential of every one of us. We understand the importance of bringing our whole selves to work, which is why our commitments to our People, our Communities, and our Planet will help us create a more sustainable and diverse future.

As the Tech Manager of Application Support & Maintenance for infrastructure you'll build and lead high-performing technology vendors/teams to deliver services at speed and scale; Drive innovation in technology and process; Inspire the teams to achieve outstanding results in a fast-paced environment. You’ll enjoy a flexible hybrid work environment, an opportunity to empower yourself and your colleagues, complete autonomy, and a truly impactful career.

What you will do:

• Hire, coach, and mentor individuals; build a strong cross-functional organization.
• Work with other technical teams to ensure technical strategies, architecture guidelines, and standards are realized by efficient collaboration with architecture, development, DevOps, and other teams.
• Bring innovative ideas to the table that enhance the customer and colleague experience.
• Oversee the end-to-end delivery of managed IT services, ensuring adherence to SLAs and client expectations.
• Proactively address service disruptions, escalations, and incident resolution to maintain high levels of client satisfaction.
• Build and maintain strong relationships with technology vendors and service providers.
• Negotiate contracts, manage vendor performance, and drive cost optimization efforts.
• Collaborate with technical teams to ensure the technology stack is optimized for performance, scalability, and security.
• Stay abreast of emerging technologies and trends to drive innovation within the managed services environment.
• Ensure all operational activities adhere to industry regulations, compliance standards, and cybersecurity best practices.
• Implement robust security measures to safeguard client data and systems.
• Evaluate existing operational processes and identify areas for improvement, efficiency gains, and automation.
• Implement best practices and standard operating procedures to streamline service delivery.
• Grow a healthy, collaborative engineering culture aligned with company values.
• Collaborate with the Service Desk to identify opportunities to leverage automation and self-service technologies to promote self-service options to reduce the need to escalate to higher levels for issue resolution.

Who you are:

• 4+ years of progressive experience in IT operations within a managed services environment.
• Ability to effectively communicate technical information, issues, and solutions to senior business stakeholders in an easily understood format.
• Excellent communication and stakeholder management skills.
• Gets energized by fast-paced environments and capable of leading multiple projects - can identify primary and secondary objectives, prioritize time, and communicate timelines to team members.
• Enjoys taking product/project ownership and being accountable for results.
• Ability to work a flexible schedule based on department and Company needs.

What we can offer you:

• A hybrid work-life with flexible scheduling and an always-open and available office space.
• An inclusive, challenging, and refreshingly fun work environment.
• Ability to design, develop, and implement cloud-native applications.
• Empowerment and autonomy to perform impactful work with tangible results.
• Employee Resource Groups (ERGs), give-back/volunteer opportunities.
• Competitive pay and benefits rooted in principles of equity.
• Coverage across medical, dental, vision, and retirement.
• Employee Assistance Program (including mental health and financial literacy resources).
• Debt-free education benefits which include 100% coverage of tuition, books, and fees.
• Short-term and long-term incentives, annual merit, merchandise discounts.
• Continuous Learning – Ignite (powered by Degreed), leadership development programs, and skill-based boot camp trainings.

About Macy's

Now is an exciting time for a career at Macy's, Inc. Join our team to help shape the future of a digitally-led omnichannel retailer and become a leader in retail technology. Whether focused on store technology, supply chain technology, application security, merchandising systems, or the mobile app – you'll have opportunities to grow your career while finding meaningful ways to make a difference.

Do valuable work revolutionizing digitally-led omnichannel retail – Apply Today!

This job description is not all-inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.