Tech Appl Analyst III

Position Description

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

POSITION SUMMARY:
Responsible for the ongoing management of specific technology that is used to deliver and support services. Provides consultation to the applicable business client base, ADP associates, and third party consultants regarding product capabilities and product problems determing the most effective way to resolve application issues. Diagnoses and resolves functional and technical related product problems for very complex, customized and high profile clients. Works closely with various groups to troubleshoot and resolve issues including -- Implementation, Region Support, and client and management groups. Proactively identify potential issues in design, development or changes to application, product or platform. Develops knowledgebase documentation sharing product knowledge and problem resolution. Manages support efforts with other associates and groups within ADP. Creates reports and recommendations for the Development organization to clearly document product issues and resolutions. Provides information gained through resolving issues with Development to positively influence product architecture.

Must possess thorough understanding and background in the utilization of Internet based software and/or utilities including but not limited to Java, Internet Explorer, Desktop Streaming, etc. Requires ability to download and install new Java updates, configure IE browser settings, and identify and avoid potential software conflicts. Must be able to identify problems within the software and provide resolution.

RESPONSIBILITIES:

• Research and resolve client issues using CRM systems. Diagnose and resolve issues related to corrupt data, application program code errors, system performance, operating environment or third party system problems. Team Lead typically handles most complex issues and subject matter expert in the area of application programming resolutions.. 
• Makes proactive client calls to ensure client satisfaction, issue resolution, and client retention. Proactively identifying potential issues in design. Team Lead monitors and makes recommendations to enhance client experience. 
• Create Knowledgebase entries and Job Aids; present team learning/training sessions related to areas of expertise, or need. Review and approve Knowledgebase entries of lower level analysts. (Sr. level, and Lead, team Leader responsibility.) Maintain lab hardware and software; load client databases and data for testing purposes
• Formulate, prioritize and submit incident , enhancement requests and application modification recommendations to Development for prioritization and deployment in future releases. Review and provide recommendations and feedback on maintenance release content, product documentation, business design reviews Manage the requests and delivery of one off fixes to Region support, AAHC and clients.
• Project work to evaluate application, analyze best approaches and provide recommendations for proactive services. 
• Facilitate and coordinate conference calls with clients, Implementation, Region support, Hosting Services, management, and Development team 
• Team Lead in addition to core responsibilities of Technical Application Analyst III, monitors and schedules work assignments of other team members. Provides performance feedback, mentors and trains associates. Works closely with management team to ensure development of associates.

QUALIFICATIONS REQUIRED:

• Education: Bachelor's Degree
• Experience: 5+ Years

 

• Computer Sciences; HRIS: Bus. Admin.
• Certification in areas related to programming, operating systems, database administration, network operation.
• Database admin. or engineering; system administration; network administration; software application support / helpdesk experience.
• Demonstrated computer literacy and ability to prioritize tasks/schedules.
• Analytical problem solving skills.
• Proven ability to manage time, projects and multiple competing priorities.
• Ability to work under pressure of time constraints, and to prioritize assignments as necessary.
• Excellent oral and written communications and phone skills.
• Ability to communicate effectively regarding areas of the ADP products that are unfamiliar
• Ability to read underlying application code based on business technical requirements but may include (Ecode, SQR, PL/SQL, and Java) and have a understanding of program functionality. Experience of SQL query language.
• Technical experience and ability such as programming, Database Administration, System Architecture, Network Operation, etc., helpful to understand and resolve application issues of highest level of difficulty.
• Ability to coordinate the identification and issue resolution efforts among various entities -- Implementation, Support, Development, and client and management groups
• Ability to take over the identification and resolution of very complex functional related product problems from other team members and support groups 
• Ability to effectively lead and mentor team members, exhibiting competencies of Teamwork, and Collaboration. (Team Lead position.)

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

 

If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

 

For California, salary range for this role is: $60,500 - $162,000 / Year

 

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Can role be virtual?No