Tech Analyst Ii

Description

Introduction

Do you have the career opportunities as a Tech Analyst II you want with your current employer? We have an exciting opportunity for you to join St. Mark's Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

St. Mark's Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Tech Analyst II where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

GENERAL SUMMARY OF DUTIES – 

  The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. 

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

  Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products 

 Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users 

 Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed 

 Logs and tracks problems; reviews problem tracking databases 

 Mentors, trains and supports entry-level technical analysts 

 Performs facility-based moves, adds, and changes (MACs), as needed 

 Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures 

 Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted  Aids and trains users on division and facility technology 

 Performs preventative maintenance 

 Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software 

• Effectively works with customers, Service Desk and Technical Services personnel

 • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

 • Adheres to and supports HCA IT&S standards, policies and procedures

 • Maintains and protects confidentiality with regard to all aspects of patient care and employee information

 • Adheres to Code of Conduct and Mission & Value Statement 

 KNOWLEDGE, SKILLS & ABILITIES 

• Manages and prioritizes workload 

• Demonstrates ability to multi-task; Possesses strong analytical skills

 • Demonstrates a customer orientation; strength in analytical, math, and reasoning skills

 • Effectively communicates verbally and in writing 

• Possesses proficiency in MS Office applications 

• Must be able to drive to assigned sites to complete work 

 EDUCATION 

• Bachelor’s degree in information systems or healthcare related field is preferred 

EXPERIENCE 

• Must have three years IT experience 

CERTIFICATE/LICENSE 

• Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification 

• Valid state drivers license and proof of auto insurance, if applicable

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Tech Analyst II opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.