App Syst Tech Analyst Staff

Position Purpose

Application System Technical Analyst-Staff is responsible for providing analysis, design, configuration, testing, implementation and support (technical and functional) of administrative, financial, or clinical information systems. Staff-level professional experienced in all aspects of healthcare related information systems. Encompasses full knowledge required within the configuration, installation, design, testing, implementation and maintenance of administrative, financial, or clinical information systems. Is able to function independently with minimal oversight and direction.

Scope Essential Job Duties

1. Under supervision, documents and recommends workflow changes and technical/functional designs needed to support the business requirements for common and moderately complex problems.

2. Under supervision, solves common and moderately complex issues, incidents, and problems according to agreed upon service levels and according to IS Standards. Collaboratively works with peers, internal and external stakeholders, and vendors.

3. Under supervision, configures, installs, implements, monitors and maintains systems with moderate complexity (applications, workflows, processes, etc.). Follows documentation standards.

4. Acquires and maintains a moderate understanding of the technical and functional architecture of assigned systems and integration.

5. Understands security and compliance requirements and complies with all policies and procedures of assigned systems.

6. Participates in the creation and management of project plans. Consistently meets agreed upon deadlines or escalates issues, concerns and barriers to key project leaders. Assists in the prioritization of tasks / assignments.

7. Under supervision, tests applications, systems and configurations for projects of moderate complexity and according to IS standards.

8. Participates and collaborates with key stakeholders in the training of peers, end-users, and other IS team members.

9. Participates in the development of training and knowledge based materials for use by peers, end-users and other IS team members.

10. Under supervision develops and implements communication plans to all stakeholder groups.

11. Consistently delivers an extraordinary customer experience when interacting with peers, end-users and others.

12. Maintains a moderate level of understanding of industry application /implementation methodologies, tools and techniques.
Skills:

Physical Requirements

Interact with others requiring the employee to communicate information.

Operate computers and other IT equipment requiring the ability to move fingers and hands.

See and read computer monitors and documents.

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Preferred Qualifications

Experience consistently delivering an extraordinary customer experience when interacting with peers, end-users, and others.

Demonstrated strong written and oral communication skills in English in a technical or healthcare environment.

Demonstrated interpersonal skills.

Ability to present ideas in user-friendly language.

Self motivated and directed.

Keen attention to detail.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Demonstrated strong customer service orientation.

Experience in a healthcare environment.
Education:

Minimum Requirements

Bachelor's degree in an information technology, clinical, or healthcare (clinical or business) related field. Degree must be obtained through an accredited institution. Education is verified. or Four years of equivalent information systems, clinical, or clinical information system experience One year of experience providing analysis, design, configuration, implementation (technical and functional) and support of business/financial or clinical information systems. or Three years of experience as an expert user of the targeted system(s) (e.g. PACs, Financial System, etc).
Schedule Notes:

Experience navigating Cerner domains and Citrix environments.

Knowledge of main Cerner solutions including PowerChart, FirstNet, RevCycle.

Ability to investigate Cerner solution issues and triage tickets to the appropriate teams.

Experience with Cerner 724 Downtime Viewer solution.

Required Skills: Self motivated, PACS, Clinical Information System, Project Plans, Business Requirements

Additional Skills: Retail Sales, Documentation, Workflow, Maintenance, Customer Service Oriented