Team Success - Account Manager

Job Description

THE COMPANY

Today’s leading real estate professionals trust RealScout to drive more transactions from their marketing database. The platform enables agents to automatically send their consumers high-converting listing alerts, home value estimates, and market activity. Then, RealScout reveals important signals — either natively or through its CRM integrations — so agents can act on immediate sales opportunities. Across over 200 markets, 100,000+ real estate agents use RealScout’s web and mobile environment to engage, retain, and convert business. For more information, please visit: www.realscout.com.

THE POSITION: Team Success - Account Manager (Remote)

This is a remote position within the Team Success team, which is responsible for working with our team customers to make sure they have the best experience and ROI using RealScout. The department’s goals are to onboard new Team accounts effectively, drive user adoption, and increase product usage throughout the partnership term, resulting in RealScout retaining as many accounts and as much revenue as possible.

This position is full-time, salaried (exempt), and fully remote. You must reside in the continental United States, and must be able to work full-time from home. You will be reporting to the Senior Director of Team Success.

To start, the primary responsibilities of the Account Manager will be to:

• Drive account renewal and upgrade conversations
• Run periodic business review calls
• Analyze product usage metrics and produce Team Performance reports
• Implement strategic plans to increase adoption and usage of the RealScout product
• Gather our customers’ feedback, problems, and questions and develop the right solutions
• Advocate for our customers throughout the company

SKILLS AND EXPERIENCE

The skills required to succeed in this role include:

• Account management experience in the software industry is a must, preferably working with small-to-medium-businesses or enterprise customers.
• Strong preference for candidates with a working knowledge of the residential real estate brokerage or team industry
• Ability to hit adoption, retention, customer satisfaction goals
• Quickly learn how technical products work and be able to explain them
• Experience with project or process management a plus
• Excellent verbal and written communication skills
• Proficiency in the software listed below or similar:
• Project Management software such as Asana to coordinate with the team, and organize to-dos
• Excel, Google Sheets or AirTable to pull and analyze metrics
• Electronic signature software such as DocuSign for executing agreements
• Google Apps/Slack/Zoom/Zendesk for day-to-day operations

THE TEAM

We are a small, highly motivated, high-performance team. We believe diversity fosters creativity and resilience, and we welcome people of different backgrounds, abilities, and perspectives.

NEXT STEPS

After you submit an application, we'll reach out to schedule an initial 20-minute conversation for introductions and to answer your questions about RealScout. In the meantime, please visit http://learn.realscout.com/about for more information.

Job Type: Full-time

Salary: $60,000.00 to $80,000.00 /year

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 3 years
• 4 years

Schedule:

• Monday to Friday

Work Location: Remote