Team Member/Customer Service

Job Summary:
We are seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Smile. Greet customers and determine how to meet and exceed their expectations.

Develop & Exhibit proficiency in Customer Service, Print and Copy Services, Packaging Services, Postal, Shipping, & Freight Services and Computer Skills. Receive, sort and place mail in mailbox modules accurately.

Record all sales transactions on Point of Sale and accurately process cash, checks and credit card account billing transactions.

Print reports as requested. Pack contents for shipping using established procedures and products.

Deliver mail, overnight letters, parcels and facsimiles to customers.

Operate all software programs including but not limited to Point of Sale, Counter Manifest System, Mailbox Manager, MS Office and other programs as required.

Receive and process packages for shipping, including lifting and weighing packages on scale, accessing manifesting software, generating labels and retrieving packages from customers when requested.

Prepare documents for traces and shipping claims.

Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product, informing manager of inventory levels for re-ordering supplies, being informed of product specifics (i.e. warranties, durability claims, pricing, etc.)

Open & Close out of POS to include: reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with company policy and procedure. Operate printer/copiers, fax machine, binding equipment and all other office machines in a safe, efficient and productive manner.

Help customers operate those machines they have access to as required. General housekeeping duties include keeping the store neat and

clean at all times. Willing to market to the community outside of the store.

Handle customer complaints or issues with empathy and professionalism

Maintain a clean and organized work area

Resident of Mount Vernon, NY (Preferred)

Collaborate with team members to achieve sales targets and improve customer satisfaction

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions. Flexibility in schedule of working mornings, evenings, & weekends

Education and/or Experience: 6 months – 2 years customer service experience in a retail environment with Point of Sale and computer experience is highly desirable.

Communication Skills: Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone. Excellent verbal and written communication skills. Proficient in English,

Bilingual in English & Spanish is a plus.

Appearance: Must be willing to wear professional business attire & name tag at all times. Jeans or work pants

with closed toed shoes are required. (Shirts & Name Badges will be provided by center owner)

Other Skills and Abilities: Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time.

Multitasking ability required for operation of multiple computer systems, printers/copiers and processing

customer paperwork
We offer competitive pay rates, opportunities for career growth, and a positive work environment. If you are passionate about providing excellent customer service and enjoy working in a dynamic team, we would love to hear from you.

Please note that only qualified candidates will be contacted for an interview. Thank you for your interest in joining our team as a Customer Service Representative.

Job Types: Part-time, Temporary, Contract

Pay: $16.00 - $16.25 per hour

Expected hours: 40 – 60 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 10 hour shift
• Day shift
• Morning shift

Weekly day range:

• Every weekend

Ability to Relocate:

• Mount Vernon, NY 10550: Relocate before starting work (Required)

Work Location: In person