Team Member/Customer Service Representative

Small Air Conditioning company in Davie, FL is looking for a friendly professional to add to our team.

The role of the Customer Service Representative is to ensure all customers are well communicated and informed about service call scheduling. Your goal is complete satisfaction.

Representative Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner
• Identifying customer’s needs and clarify customer’s information in order to provide solutions
• Schedule and coordinate all maintenance and service calls
• Maintain the Service and Maintenance Technicians daily schedules
• Insure the service calls are properly completed
• Schedule any return trips with the customers if needed
• Dispatch service technicians, one call at a time
• Monitor the dispatch board to ensure technicians are productive

Job Qualifications

• Minimum 1 year of experience required
• High school diploma or GED equivalent required
• Must be authorized to work in the US
• Previous experience in a call center support role
• Strong phone and verbal communication skills with active listening skills
• Ability to multi-task, set priorities and manage time effectively
• Attention to detail
• Data Entry: Ability to enter accurate information and post invoices
• Ability to type 45 WPM

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Work setting:

• In-person

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)
• Spanish (Preferred)

Ability to Commute:

• Davie, FL 33314 (Required)

Work Location: In person