Team Member

Team Member

Service Excellence Leader who is responsible for providing guests with exceptional service, prepares and packages food with care, engages with guests, co-workers, and managers in a respectful, proactive, and solutions-oriented manner. Takes initiative to ensure cleanliness of all aspects of the restaurant. Is integrity-driven for People, Process, and Profit and exemplifies the company’s values, Fairness, Accountability, and Recognition. Complies with the policies, procedures, and regulatory requirements.

How it’s Done:

PEOPLE:

• Greets guests with smile and provides service that invites interaction with our guest.
• Ability to interact in a positive and professional manner with guests and coworkers.
• Anticipates and exceeds guests’ expectations and needs
• Suggests appropriate flavor combinations and menu complements to enhance the quality of the guest experience.
• Engages guests in dining room through “Table Touch”
• Learns team effectiveness skills
• Is empowered to make it right for the guest.

PROCESS:

• Rings orders accurately by using the point-of-sale system.
• Receives cash and credit card payments and issues receipts or change due to guest.
• Prepares and packages food and drink products.
• Responsible for always maintaining the cleanliness of the restaurant, interior and exterior.
• Frequently cleans the service line, restrooms, equipment, and dining area
• Assist in maintaining overall restaurant cleanliness.
• Replenishes food in serving stations and holding areas appropriately.
• Resolves customer complaints using “BLAST” (Believe, Listen, Apologize, Satisfy & Add Value, Thank)
• Maintain health and safety standards in work area.
• Unloads and stocks inventory items as needed.
• Willingness to learn all areas of restaurant operations & work multiple stations.

PROFIT:

• Accountable for overages and shortages, accuracy, and security.
• Addresses guest needs and concerns as they relate to cash handling and order preparation.
• Making recommendations for improvement.
• Never walk past a problem.

What will make you successful:

People Skills:

• Keeping it real and being yourself.
• Having a positive attitude and a genuine desire to make others happy and serve one another.
• Take pride in what you do and take personal accountability.
• Treating others with respect and care and be welcoming to new Team Members.
• Communicating effectively.
• Be self-motivated and action oriented.
• Hold each other accountable.
• Be curious.

Non-Negotiables:

• Prompt and regular attendance on assigned shifts
• Be dependable and reliable
• Follows uniform and grooming standards and policies.

Minimum Requirement: Must be at least sixteen (16) years of age

Availability: Must be available to work evenings, weekends, and holidays.

Physical Requirements:

• Occasionally lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves.
• Stand for long periods of time.
• Frequently squat or stoop to reach items on low shelves or off the floor.
• Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment.
• Requires frequent motions of bending, wiping, sweeping, and mopping.
• Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant.

What you can expect from us:

Opportunities development

Pathway for career growth

Flexible hours

Competitive Pay

Values driven leadership team

About Rackson Restaurants:

Rackson Restaurants is recognized as one of the top QSR operators in the US with a strong growth strategy and commitment to values-based leadership. Putting people first is at the core of the Company culture.

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.

Job Type: fulltime, parttime

Education: No education required

Work location: On-site