Team Manager

PURPOSE:
Manage the timely and accurate processing of claims related to the Victim Compensation Fund, “VCF.” A Team Manager will work with their team of claim administrators to ensure that all claims are properly recorded in our systems and that all information has been appropriately submitted on behalf of the client to the VCF.
JOB RESPONSIBILITIES:

• Monitor and manage the work load of their team of Claims Admins to ensure the proper filing of each VCF claim and properly completed tasks.
• Train the existing Claims Admins on all changes to process and other relevant needs of the Claims Department.
• Meet with members of the team on a regular basis to review policies and establish goals.
• Evaluate the performance of the Claim Admins on a weekly basis.
• Review performance with Claim Admins on a monthly basis.
• Establish a policy to ensure client inquiries are handled expeditiously, including when assigned Claim Admins are unavailable to handle a client inquiry.
• Monitor various Claim Admins metrics as determined by the Director of Operations.
• Review and propose changes to policies, metrics, and goals with the Director of Operations on a regular basis.
• Review Team statistics and Claim Admins performance with the Director of Operations on a regular basis and make corrective recommendations as needed.
• Meet with Claim Admins Trainer to review training program and revise as needed.

JOB REQUIREMENTS:

• 2-3 years of management experience
• Excellent organizational and leadership abilities
• Must be available to be in the office four (4) days a week to ensure team's tasks are completed
• Outstanding communication and people skills
• Knowledge of the industry’s legal rules and guidelines related to the VCF
• In-depth knowledge of diverse business functions and principles related to processing claims related to the Victim Compensation Fund
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office, Salesforce, and various business software.
• Ability to strategize and solve problems.
• Able to objectively evaluate employee performance and take corrective action.

SALARY RANGE:
$80,000 - $90,000
WHO WE ARE:
Barasch & McGarry is proud to be the nation’s leading advocate for the 9/11 community, representing more 9/11 victims than any other law firm. No one has filed more claims with the Victim Compensation Fund or helped more people enroll in the free World Trade Center Health Program. With their office just steps from Ground Zero, they felt the impact that day and continue to feel it today through their work with more than 25,000 members of the 9/11 community.
Barasch & McGarry is an equal opportunity employer, where employment is based upon personal capabilities and qualifications, in compliance with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against team members, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, victim of domestic violence status, sexual or reproductive health decision making, actual or perceived physical or mental disability or any other protected characteristic as established by law.

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