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SalaryJob Purpose
We are seeking a highly skilled individual to lead our Customer Data & Marketing Technology Team at Honda. In this role, the incumbent will be responsible for defining and implementing the roadmap for our marketing and Customer Data capabilities and systems. Their goal will be to provide seamless, sustainable, and innovative solutions that exceed expectations and drive trust and satisfaction with the Honda and Acura brands. As the Team Lead, they will work with the Unit Lead to help manage Honda’s Customer Data platform and MarTech roadmap, work with our business and marketing partners, and ensure the successful implementation of technology solutions to enhance our marketing capabilities and understanding of our customers. They will also lead improvement initiatives in our web tracking and communication platforms to personalize Honda’s customer touchpoints and experiences.
Key Accountabilities
- Responsibilities include roadmap, services reliability/efficiency, and management of the customer digital experience while navigating and researching Honda products 30 · Responsible for all projects and enhancements of the customer journey (budget, timeline, staffing, QA, delivery..etc)
- Build and maintain strong collaborative relationship with business users and digital partners
- Coach and provide oversight as needed to support attainment of quality and performance metrics
- Identify, analyse, and prioritize new features and issues
- Create a positive and focused team environment by promoting empowerment and good judgment, and communicating with transparency
Qualifications, Experience, and Skills
Education: A Bachelors degree in Information Systems / IT / Computer Sciences / Business Administration or equivalent working experience.
Work experience:
- 10 year or more years of experience supporting ecommerce and customer facing websites
- 10 year or more years of experience managing and delivering projects and products
- Managing team(s) of 5 or more resources that includes (Developers/ Quality Assurance/ Business Administrators)
- Project management skills including the ability to plan and prioritize, and set and manage expectations § Excellent analytical skills and the ability to leverage Data and insights to inform decision making
- Strong communication skills to articulate the roadmap, business priorities and the rationale behind decisions to all levels of the organization
- High attention to detail including proven ability to document requirements and to manage multiple, competing for priorities simultaneously
- Willingness to do whatever it takes to help the team to achieve its goals
- Own and manage all aspects of website development including conception, development, testing, launch and post launch management
- Partner with internal teams such as Marketing, Customer Support and Operations to understand and define business requirements
- Translate business requirements into product requirement documents
- Own website development roadmap, working with the executive team to prioritize new features
- Manage the relationship with our external and internal development teams
- Research, review, recommend and implement new technology solutions to optimize website front-end and back-end performance
- Measure efficacy of new features and functionality
Other desirables:
- Experience delivering Customer Facing Enterprise Digital programs involving numerous external vendors and internal teams is a plus.
- Automotive industry background, business acumen & understanding of OEM- Dealer eco-system is a plus
- Scaled Agile (SAFe) practitioner with experience in enterprise agile transformations is a plus.
Workstyle
Hybrid
#LI-Hybrid
#LI-Hybrid
Benefits and Total Rewards
Total Rewards:
- Competitive base salary.
- Manager Vehicle Lease program
- Annual Bonus
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401(K) Plan with company match + additional contribution
Career Growth:
- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:
- Well-being program
- Community service and engagement programs
- Product programs Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
