AddressRocket Central is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies®. We are the center of operations, technology, marketing, HR, legal, strategy and more that propels our companies forward. Here, we’ll give you the opportunity to launch your career and work with various companies, spanning multiple industries from fintech, to auto and real estate. We offer you the tools you’ll need to succeed, no matter what stage you’re at in your career. You’ll be able to master your craft here by working on complex problems in a collaborative culture and challenging yourself to make a real impact.
As a Technology team member, you’re empowered to make an impact, employ your entrepreneurial spirit and build a career customized by you because at Rocket, you can. We are creating digital products that solve life’s most complex moments. You’ll get the chance to shape the future of tech, have your voice heard, get ahead in your career and develop your skills. With a tech career here, there's no limit to what you can achieve.
Apply today to see all that Rocket Central has to offer!
Minimum Qualifications
- Bachelor’s degree or equivalent competency in computer science or a related field
- 3 years of experience or equivalent in a Technology Support role
- 2 years of experience or equivalent in direct client service or customer support
- Experience training or mentoring
- Experience with current Windows, macOS, hardware, and enterprise email and communication tools
- Ability to meet commitments with shifting timelines, staffing and dependencies
- Proficiency in the Microsoft Office suite
- Knowledge of basic computer hardware
Preferred Qualifications
- Knowledge of people leadership practices, such as performance management
- Experience with financial institutions, the mortgage industry or fintech industry
Job Summary
As a Team Leader, Technology Support, you'll lead a team of specialists that support the software and general technology experience at all levels of the enterprise. You'll work with senior leadership to create a technology budget that meets business needs and foster the implementation and adoption of Technology Support best practices.
Responsibilities
- Lead and guide team performance, production and execution of day-to-day tasks
- Establish relationships with business leaders to maintain service-level agreements and increase client satisfaction
- Develop short-, mid-, and long-term key results with the team to achieve team objectives
- Recognize trends affecting team goals and support team decisions on short- and long-term resolutions, removing roadblocks when necessary
- Coordinate internal support of technology in accordance with established policies and procedures
- Ensure a team of support technicians are maintaining competence in areas related to support by planning and overseeing training as needed along with follow-up and coaching
- Promote the culture and mission of the company
Benefits and Perks
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
Who We Are
Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estateand more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022.
Disclaimer
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.
