Team Leader (Medical Assistant)

Pay range: $21.50-25.75

**EXCELLENT BONUS PROGRAM: Quarterly target bonus of up to 7% based on the customer satisfaction scores of your locations. AND up to $450 per month for a productivity bonus if certain center metrics are met.**

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. 
We are Committed to Quality Care
Our Connecticut locations have been accredited by the Urgent Care Association. The only program of its kind, this accreditation was awarded for GoHealth's excellence in both certification and quality and safety standards. This accomplishment signifies our continued dedication to the patients we serve.

JOB SUMMARY
In a collaborative manner, the Team Leader will provide support to Medical Providers, Medical Assistants and patients through a variety of tasks related to patient care management, organization and communication.
The Team Leader completes all activities accurately, with high quality and in a timely manner while living our vision and mission to provide “Unparalleled Experiences” and GO above and beyond for our customers, team members, partners and communities by ensuring that their experience is effortless, personal and connected.
JOB REQUIREMENTS
Education

• High school graduate or GED
• Graduate of an Accredited Medical Assisting Program 

Work Experience

• 2+ years of Medical Assistant experience
• 5+ years of experience or (medical) military experience in lieu of required certifications listed below

Required Licenses/Certifications

• Basic Life Support (BLS) required (or must obtain within 30 days of hire)
  One of the following certifications is required (or must obtain within 15 months of hire)
  
  • CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistants) 
  • CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association) 
  • RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists) 
  • NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing) 
  • NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals) 
    Additionally, CPOE certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire. 
    In lieu of an approved MA certification, we will also accept the following certifications at the time of hire:
    
  • Graduate of an Accredited School of Nursing or LPN or RN
  • EMT – Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians) 
  • CNA - Certified Nursing Assistant 
    
• Valid state driver's license
• Must pass MVR background check

Additional Knowledge, Skills and Abilities Required

• Knowledge of medical office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficiency in MS Office and patient management software preferred
• Keyboard proficiency 
• Experience using Electronic Health Records

ESSENTIAL FUNCTIONS
Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.

• Supervise and support team members and business operations
• Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM.
• Conduct monthly inventory
• Responsible for roder approval
• Assist ROM in resolving patient concerns at the center
• Provide weekly oversight of calibrator calls
• Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration errors, Conv Pay, MyHealth Registration, Quality Metrics, Etc.)
• Responsible for site walk-throughs
• Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of premium pay.
• Assist with MOD duties during ROM absences, such as during weekly leadership meetings, conference calls, leadership events, weekends, etc. 
• Conduct performance reviews, assist in the training and assessment of team members assigned to the center
• Participates in interviewing and provides feedback on new hire selection
• Conduct patient registration, which includes securing required paperwork and insurance documentation and verification of insurance and patient eligibility
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist
• Answer patient questions regarding their care and keep them informed of their status
• Inform technical staff of patient flow
• Prepare patients for examination, which includes conducting interview to verify patient information, record medical history, confirm purpose of visit
• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG) and provide patient information to provider
• Responsible for stocking supplies and maintenance of exam rooms, front desk and reception area; ensure providers have medical supplies needed
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies
• Responsible for maintenance of medical records and scanning charts to patient files
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
• Ensure reception is well maintained
• Conduct courtesy call-backs for patient follow-up
• Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventative maintenance, and submit repair tickets as needed
• All other duties as assigned