Team Leader-Eagle River Petzoo

Every day we work to connect the brands and customers we serve with those who love pets.
Our Values:
Integrity | Accountability | Collaboration | Passionate | Results-Oriented | Safety
Do you share these values? Apply today and join our team!
Are you passionate about pets? Want to help create a world where every pet is happy, healthy, and safe? Would you like to work for a company that cares about its employees?
We're looking for a PetZooTeam Leader to join our team!
Starting Pay: $16.00 +/hour DOE + $2.00/hour Lead Premium
The PetZoo Team Leader ... is responsible for ensuring outstanding customer service is provided during all shifts per Company standards. Supervise, lead, and direct the activities of the store personnel under the direction of the Store Manager. Accurately and efficiently answering customer questions, and direct shift operations appropriately per Company operations, while safeguarding company assts. Team Leads are trained and expected to set a good example for their teams in all areas of the store, ensuring company guidelines and policies are understood and followed.
In this exciting role, you will:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Able to operate successfully and train others in all areas of the store: warehouse, receiving, pets department, or cashier.
• Leads the team by example, building relationships with customers, providing a friendly environment, which includes greeting and acknowledging every customer, offering prompt, accurate service while following carry out procedures.
• Ensure store cleanliness is maintained and projects are progressing in the Store Manager's absence.
• Understands inventory control procedures and accurately counts and records product information as required.
• Able to direct members in merchandising, pricing items, and stocking, following proper procedures for backstock and rotation on the salesfloor and in the warehouse.
• Maintain and communicate all promotions and advertisements to other team members, coaching them.
• Learns all current product and new product and able to communicate benefits to team members and customers.
• Ensures self, staff, and working environment are properly maintained and reflects company standards of cleanliness and safety.
• Ensures live animals are properly cared for ensuring pets remain healthy.
• Dust and clean assigned areas.
• Processes inter-company freight transfers for locations.
• Maintain confidentiality, safety, and building security as per Company standards.
• Ensures accurate cash handling procedures are followed. Creating accurate deposits and neat end of day paperwork.
• Accurately reconcile daily sales transactions, deposits, and invoices.

• Communicate customer requests to management, solve customers issues within level of authority.
• Accurately receive product properly following scanning procedures with clear understanding of procedures for overages, shortages and damaged product.
• Receives all incoming product accurately via line item receiver/handheld scanner.
• Accurately pick, stack, wrap and process transfers and all outgoing product.
• Weekly duties also include doing bank runs, price changes, maintaining hot transfer logs, cycle counting, inventory research, and returns to vendor.
• Any other tasks as assigned from time to time by any manager.

This is not intended to be an all-inclusive list; other duties may be required. These duties and responsibilities are subject to change at any time.
Do you have the following qualifications?

• Ability to communicate with associates and customers
• Ability to motivate, coach, train, and lead a team of peers professionally and effectively
• Attention to detail
• Ability to read, count, and write to accurately complete all documentation
• Ability to handle live animals of all varieties without fear
• Ability to operate all equipment necessary to perform the job

Your education & experience should be similar to:

• One year of work experience with heavy cash handling required.

• One year of leadership experience required. Two years of leadership experience preferred.

• Proficient with computers and typing is a must, able to understand MS Office Suite Programs and POS system.

The required physical abilities to perform this job:

• Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store and warehouse, which entails lifting at least 50lbs regularly, and perform all functions as set forth above. (Palmer location requires ability to lift 50-100lbs.)
• Willing to work in any area of the store as directed by the Store Manager.
• Able to work varied hours/days, including nights, weekends, and holidays, as needed.
• Willing to be responsible for building security when opening/closing store.
• Ability to accurately handle cash and create accurate deposits.
• Ability to merchandise items for maximum sales potential.
• Ability to work indoor and/or outdoor as needed, even in inclement weather.
• Assist Store Manager in reaching sales and profit goals.
• Able to work with hay, straw, and other farm products.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
***All PetZoo Alaska - All positions require a pre-employment drug screening and background check*** For non-DOT positions, THC (marijuana) is not included in the drug testing panel. For DOT positions, PetZoo follows DOT regulations for pre-employment drug screenings which includes THC (marijuana). Regular random drug testing is a part of employment. Reasonable Suspicion and Post-Accident testing includes THC (marijuana)
Employees are our greatest assets. That's why we offer benefits like medical, dental and vision plans, paid time off, 401(k) plans and discounts on pet products.
PetZoo Alaska provides fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. PetZoo Alaska hires and promotes individuals on the basis of their qualifications for the position to be filled. PetZoo Alaska participates in E-Verify.
At Animal Supply Company, we connect passionate people, trusted brands and
committed retailers to bring pets the very best.
We provide the knowledge and support to help our partners grow.
Together, we help pets live happier, healthier lives.
Because when pets thrive, the people who love and care for them do too.