Team Leader

Company: The Maids 

Job Title: Team Leader

Reports To: Field Manager FLSA Designation: Non-Exempt

PURPOSE

Manage Team Member work activities through daily supervision and training to ensure the highest level of customer satisfaction by executing the quality and productivity of The Maids system in every customer home.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Deliver quality, efficient and courteous service while performing any combination of the services of The Maids 22-Step Healthy Touch Deep Cleaning System
• Perform all duties in an honest, safe and secure manner in strict accordance with The Maids policies, cleaning system and procedures
• Delegates duties and provides supervision of each Team Member to ensure adherence to quality standards and procedures
• Evaluates Team Member performance and provides recommendations to management regarding promotions, transfers, or dismissals
• Provides training to new and experienced Team Members when necessary
• Responsible for daily reporting including but not limited to customer complaints,
• payment collection, time keeping records and vehicle mileage
• Responsible for the reporting of any issues to management such as mechanical
• problems, delays, accidents, or other traffic and transportation situations

QUALIFICATIONS

PERSONAL ATTRIBUTES

• Ability to comprehend and follow routine directions
• Ability to operate vacuums and other cleaning equipment
• Excellent communication skills, both verbally and in writing
• Ability to maintain positive attitude
• Superior customer service and interpersonal skills
• Knowledge of business and management principles involving leadership, production methods, and coordination of people and resources

DESIRED SKILLS AND EXPERIENCE

• Basic knowledge of the English language
• Valid driver’s license preferred
• Supervisory experience and/or demonstrated supervisory potential preferred
• Bi-lingual (English/Spanish) skills are advantageous but not required
• High school diploma or GED equivalent is preferred but not required

PHYSICAL REQUIREMENTS

• Ability to stand and/or walk continuously
• Ability to lift up to 50 lbs.
• Ability to climb, balance, bend/stoop, and kneel frequently
• Ability to grasp, manipulate or assemble objects
• Ability to reach below, at, or above shoulder level frequently
• Ability to constantly operate cleaning utensils and materials

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Duties are normally performed in a residential home environment. Travel is required between job sites and exposure to inclement weather and driving hazards is possible. Moderate exposure to cleaning solutions, perfumes, pets and pet dander, dirt, temperature variations and noise will occur. Overtime or hours outside the normally defined workday or workweek may be required as needed.

Job Type: Full-time

Salary: From $15.50 per hour

Expected hours: 20 – 40 per week

Benefits:

• Company car
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training

Work Location: In person