AddressLocation: Temple, TX (Onsite)
Education: High School Diploma
Experience: 2+ years of experience in a Customer Service Role
No of Openings: 4
Summary:
Supervise and lead a team of Call center representatives
Monitor and evaluate team performance to ensure quality customer service
Provide coaching and feedback to team members to improve performance
Handle escalated customer inquiries and resolve issues in a timely manner
Analyze Call center data and generate reports on team performance metrics
Collaborate with other departments to improve processes and customer satisfaction
Required Skills:
Minimum of 2 years of experience in a Call center environment
Proven experience in sales or customer service
Strong leadership skills with the ability to motivate and inspire a team
Excellent communication skills, both verbal and written, in English and Spanish
Ability to analyze data and make informed decisions to drive performance improvements
Proficient in project management techniques and tools
Multilingual skills are a plus
Desired Skills:
Previous Call centerTeam Lead experience
Experience in a 24/7 Call center Supervisory Responsibilities
Submit the form below to apply
Name(Required)
Email(Required)
Phone(Required)
Do you have a high school diploma?(Required)
Yes
No
Do you have Team Lead experience working in a BPO/ Call center environment?(Required)
Yes
No
How many years of experience do you have working as a Customer Support/ Call centerTeam Lead?(Required)
0-12 Months
More than 12+ Months
Are you flexible working any hours between 8 AM – 8 PM EST?(Required)
Yes
No
Are you willing to work on all Holidays?(Required)
Yes
No
Do you have prior gaming industry experience?(Required)
Yes
No
Current Location?(Required)
Attach Resume(Required)
Accepted file types: pdf, docx, doc, Max. file size: 10 MB.
