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Form of workNow is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
Client Data Maintenance Team Leader
Client Data Maintenance is a team of Associates who are responsible for processing change requests in client accounts across multiple systems. Examples of change requests: name changes, address changes, Powers of Attorney, bank routing numbers etc. The change requests must be processed within a specific time frame that aligns with the regulations that govern their specific industry. A Client Data Maintenance Team Leader is responsible for leading a team of Client Data Maintenance Associates. This position reports directly to Site Manager with dotted line reporting to the Program Director.
Responsibilities
- Assign daily work to the Associates.
- Manage associate time off and punch change requests.
- Training
- Research and respond to all CDMS-related escalations from the client
- Process client requests changes to their account(s)
- Use multiple company systems and ensure client data is synchronized across all of those systems.
- Confirm that the change request belongs with the CDMS Team
- Process the request following company guidelines.
- Confirm that the change request has been processed correctly
- Research
- Locate customer accounts and contracts in multiple systems using personal identifiers supplied by the customer
Qualifications and Requirements:
- High School Diploma or GED required
- Must have at least 2 years of experience managing a team of 3+ associates.
- A minimum of 2 years of experience with document imaging, indexing, and/or client data management
- Highly proficient using Microsoft Office programs (Excel, Word and Power Point)
- Extremely organized and detail-oriented
- Must be able to use multiple screens to navigate multiple systems or windows concurrently
- Must be able to type 55WPM and use 10-key
- Prior experience data entry or administrative services is a plus
- Good written and verbal communication skills
- Comfortable working in a fast-paced environment
- Comfortable working under a deadline
- It requires 2 hours of overtime on the day immediately following a holiday (unless the Associate has a scheduled day off on that day)
- Voluntary overtime will be requested as needed to meet business needs
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