Tapestry Digital Ux Research Intern

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

2024 Tapestry Internship Program Overview:

Our 10-week Summer 2024 Internship Program will give undergraduates, masters students, recent graduates and those actively enrolled in a specialized/technical certification program the opportunity to develop critical skillsets and gain hands-on experience at our house of modern luxury lifestyle brands. There will be internship opportunities available at Coach, kate spade, Stuart Weitzman and within our Tapestry Functional Groups.  

Program Dates: June 4th, 2024 - August 9th, 2024 

Work structure: Hybrid (Tuesday-Thursday in office) 

Location: New York City offices  

Compensation: $20/hour 

Benefits/Perks: Summer Fridays, product discounts, sample sales, and Intern educational & social events. 

Tapestry Internship Application Details:

To be considered, please complete the following steps: 

1. Online Tapestry Application
2. REQUIRED Video Interview- Complete via HireVue 
   • As part of the hiring process, you are required to create a HireVue profile and submit the HireVue video interview via the link included below. 
   • Failure to complete the HireVue video interview alongside your Tapestry application will result in non-consideration. 
   • Please click this link to access & complete the video interview: HIREVUE VIDEO INTERVIEW 

Here is what to expect from the recruitment process: 

• Final Zoom Interviews - Applicants selected for follow up phone or video interviews will be contacted throughout February. Please monitor your emails, and interviews will be scheduled based on candidate availability. 

• Internship Offers - Offers will be extended by the Internship recruitment team in mid to late March. 

Tapestry Internship Position Details: 

We are looking for a passionate UX Research intern for Summer 2024. Your qualitative research will impact the designs of the websites across all of our brands: Coach, Kate Spade, and Stuart Weitzman. Your recommendations will help us reimagine the user experience of current and future eCommerce customers. You will get to work closely with a dynamic team of UX Researchers and UX Designers.

The successful individual will leverage their proficiency in UX to...

• Plan and conduct evaluative and generative UX research studies with support and oversight
• Analyze and communicate results via presentation decks and video montages
• Present research findings to stakeholders, including product and design teams
• Use storytelling to represent the voice of our users in the product development process

The accomplished individual will possess...

• Enthusiasm for research and eagerness to learn
• Demonstration of being a self-starter - you've taken the initiative to execute on an idea
• Understanding of usability heuristics and UX best practices
• Some experience conducting online diary studies, user interviews, moderated usability tests, unmoderated usability tests, or other qualitative methods (e.g., social science research) is ideal but not a requirement
• High-level understanding of UX research methods
• Clear communication skills to serve as an internal consultant for Product and Business stakeholders
• Interest in mixed methods research and collaborating with other analytics and insights functions
• Strong writing skills - ability to write clear, impactful reports using Google Suite
• Design skills are a nice-to-have

An outstanding professional will have...

• Some past research experience. This could be 1-5 years of experience conducting academic research in social sciences, 0.5 - 1 years of experience conducting UX Research (including self-initiated projects or volunteering), or other relevant research experience not listed here
• Working towards an undergraduate degree, certificate, or graduate degree in HCI (human-computer interaction), psychology, anthropology, cognitive science, interaction design, or another field relevant to UX OR recent grad of a UX bootcamp OR someone looking to "pivot" to UX Research from another industry

*AS A REMINDER, PLEASE BE SURE TO SUBMIT YOUR HIREVUE VIDEO INTERVIEW IN CONJUNCTION WITH YOUR ONLINE APPLICATION. YOU WILL BE DISQUALIFED IF YOU DO NOT SUBMIT A HIREVUE VIDEO INTERVIEW. * 

LINK TO REQUIRED HIREVUE VIDEO INTERVIEW 

**Please be prepared to share your top three areas of interest in your video interview. 

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com

#LI-KS1; #LI-REMOTE; Visit Tapestry, Inc. at http://www.tapestry.com/

Work Setup: Remote

BASE PAY RANGE $20 TO $20 HOURLY
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