Tag24 Travel Specialist

Job Title: TAG24 Specialist
Office Setting: Remote (USA)
Pay Range: $50,000 - $65,000
Schedule: Wednesday - Sunday

Job Purpose:

This position is primarily responsible for providing client support within the TAG24 department by managing client travel logistics and handling all travel requirements, including but not limited to air, hotel, ground transportation, meet & assist, and private charters.

Essential Functions:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Fully service all enquiries, requests, bookings, and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations.
• Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service.
• Process complex reissues and pricing records accurately.
• Ensure deadlines, client policies, and SLA’s are met and adhered to.
• Develop and maintain excellent customer relationships, ensuring the highest standards are delivered at all times with a personalized and individual approach to each client.
• Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability.
• Ticket all bookings as and when necessary.
• Ensure PNR entries in GDS are correct and fully completed.
• Ensure the company does not incur any financial losses through individual and avoidable error.
• Complete all TAG desktop files and respond to all communications proactively, promptly, efficiently, and accurately.
• Consistently demonstrate attention to detail so that errors are reduced, profits are maximized, and the company does not incur any financial losses through individual and avoidable errors.
• Adhere to and support TAG company policy and TAG24 departmental procedures at all times.
• Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members.
• Adhere to PCI regulations in accordance with Company policy.
• Assist in training of new to the department staff.
• Build good working relationships with key vendors relevant to TAG’s client base and support the PSP program.
• Share business opportunities with the Sales team.
• Timely communicate any issues or concerns to the team and team supervisor.
• Attend company training sessions when instructed.
• Suggest improved practices and discuss with upper management to ensure departmental operations run successfully and profitably.
• Maximize all possible income streams, including commission and override opportunities with all suppliers.
• Perform other duties as assigned.

Education:

• BS or BA degree preferred or in lieu of education, equivalent combination of education and directly related experience.

Required Experience:

• Minimum of 7 years of working knowledge and experience in working with the Travel Industry or a 24 hours department or similar service industry (10 years preferred).
• Strong knowledge and understanding of airfares, contracted fares, ticketing, and reissues.
• 7 years of GDS experience (Galileo)
• Versed in booking flights, hotels, and a good understanding of published airfares
• Experience handling VIP, entertainment clients, and/or group travel.

Skills:

• Ability to learn new systems
• Ability to work independently or within a team
• Proactive and self-starter
• Excellent customer service and negotiation skills
• Problem-solving and multitasking skills with the ability to prioritize, meet deadlines and think outside of the box
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Flexibility and a willingness to work within constantly changing priorities with enthusiasm
• Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue
• Strong knowledge of Microsoft Suite
• A flexible approach to working hours is a must

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed
• Weekends only

Application Question(s):

• Does the salary range meet your requirements?
• Are you eligible to work in the USA?

Education:

• Bachelor's (Preferred)

Experience:

• Travel Agent: 7 years (Required)
• GDS (Apollo, Sabre, or Amadeous): 5 years (Required)
• customer service: 7 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: Remote