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Form of workJob Description
Job Summary:
Monitor dealer and customer gaming activity on an assigned group of tables.
Job DescriptionCore Values & Expectations:
- Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.
- Demonstrate an ability to accept constructive criticism and guidance from supervisors.
- Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Major Responsibilities/Activities:
- Monitor guests and employees during table game play.
- Greets guests in friendly, courteous and professional manner.
- Monitors customer transactions.
- Evaluates job performance of dealers.
- Monitors floor activity, protects the pit bankroll, the playing public and the casino’s assets.
- Initiates and supervises TABLE GAMES fills and credits.
- Opens and closes table chip bankrolls.
- Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31), for the Table Games and Card Games Department.
- Rates TABLE GAMES customer play and identifies high dollar action.
- Settles customer disputes in the TABLE GAMES pit.
- Performs basic administrative duties as assigned by the Casino Shift Manager.
- May assume a dealer’s duty, as necessary.
- Calculates winnings to verify payment made by dealer.
- Adheres to all regulatory, departmental and casino policies and procedures, and to the casino ICS.
Minimum Requirements:
- Preference is given to qualified Santa Ana Tribal Members.
- Associate Degree or four years experience in similar position with a minimum of two years dealing experience may be substituted.
- Supervisory experience preferred.
- Excellent interpersonal, customer service and communication skills.
- Bi-lingual and multi-cultural experience preferred.
- Computer proficiency with Microsoft Word and Excel software.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- All employees are required to proficiently use a smartphone for company applications, email, and text.
Essential Mental Functions:
The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maintains a strict level of confidentiality regarding company information.
- Strong numerical or statistical aptitude.
- Strong mathematical skills.
- Proven ability to provide outstanding customer service.
- Must be a Team Player.
- Pleasant, polite manner for dealing with the public as well as staff.
- Good customer service, verbal and written communication skills.
- Display strong verbal and written communication skills
- Proven ability to handle conflict situations
- Proven ability to multi-task in a high energy, customer-oriented environment
Equipment Used
- Smartphones, computers, laptop computers, and other traditional office equipment as required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.
