Table Games Craps Floor Supervisor

Table Games Craps Floor Supervisor 11515 DDC - Tucson, AZ Job Description:

Position Summary:
Under direct supervision of the Table Games Pit Manager, monitors all Table Games offered by Tohono O'odham Gaming Enterprise (TOGE), dealers, and all non-department personnel coming in contact with the Table Games pit on assigned shifts while creating a fun, friendly, and courteous environment for all guests.

 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

 

Essential Duties & Responsibilities:
    Practices outstanding guest service, to both internal and external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect
    Implements and ensures compliance with department, casino, gaming regulatory policies, procedures, and internal controls
    Proactive in anticipating guests needs striving to provide memorable service experiences
    Arrives on property to work in complete uniform well-groomed appearance and clean hygiene; presents a polished and professional image at all times
    Maintains basic knowledge of other games and services offered by TOGE at each property 
    Routinely strives to build and achieve guest satisfaction 
    Manages table inventories
    Maintains confidentiality regarding customer play
    Communicates effectively with all team members and guests
    Supervises the operation of an assigned number of tables and dealers and identify possible irregularities in player/dealer conduct
    Relays pertinent information regarding daily business to incoming Table GamesFloor Supervisor whenever leaving a designated section
    Evaluates and coaches all dealers to increase skill level
    Ensures dealer quality and efficiency so they may deal at the Department mandated game pace (hands per hour)
    Ensures safeguarding of all company assets
    Ensures the integrity of all games
    Informs Table Games Shift Manager of any deviation from standard operating procedures
    Renders impartial decisions using all available means, i.e. dealer/player, information and surveillance
    Maintains player tracking log and table activity card and player rating.  Assists in maintaining the cleanliness  of Table Games area
    Contributes to a team effort and accomplishes related results as required 
    Performs other duties as assigned
 

Job Requirements:

Minimum Qualifications:
    
Education and Experience:
High school diploma or GED plus two (2) years dealing experience with  a minimum of two (2) years supervising Craps games or successful completion of the Desert Diamond Casino Table GamesFloor Supervisors mentoring and training program. Must be able to pass a basic Table Games strategy exam.  Must be able to pass a math exam which includes specific player rating scenarios and craps payouts.  Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    
Knowledge, Abilities, Skills, and Certifications:
    Extensive Knowledge of, and ability to deal, all Table Games offered by TOGE
    Extensive and complete knowledge of Internal Controls 
    Knowledge of procedures and casino floor operations
    Extensive knowledge and practice of all Title 31 requirements
    Skill in human relations, communication and supervision of assigned team members
    Must know basic strategy and identify warning signs of advantage play
    Ability to communicate effectively in the English language, both verbally and in writing with team members and the guests
    Ability to apply basic mathematical skills to player and money tracking 
    Ability to practice the principles of public relations and outstanding guest service Ability to appropriately manage stressful situations, occasionally dealing with irate customers 
    Ability to respond to visual and auditory cues
    Ability to interpret a variety of instructions furnished in written and oral form
    Ability to obtain and maintain gaming license

 

Physical Demands:
While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

 

Work Environment:
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work will be required. Extended hours and irregular shifts will be required.